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Customer Services Coordinator
4 months ago
A Customer Service Coordinator maintains satisfaction by providing product, service, and account information and monitoring performance for product warranty, maintenance agreements, and /or purchase orders.
DUTIES & RESPONSIBILITIES
• Consolidate all items to be repaired for easy scheduling and routing
• Provide accurate quotation to external and internal client promptly
• Ensure sales order and invoice are processed by CMG
• Coordinate all documents and permit for onsite repair
• Ensure all payment is collected after the repair or to be settled within 30 days
• Provide schedule, route and instruction to the technician
Education:
• Must be a graduate of 4 years of related course
• Must have at least 1 years of work experience in the same capacity and /or in the same industry
• Must have excellent communication and negotiation skills with a deep understanding of customer service and the ability to do multi-task and adapt a fast-paced environment.
• Must have the following skills, abilities and attributes: good oral and written communication, organization; with high sense of confidentiality and anticipation, high level of trustworthiness and integrity, customer-service oriented, resourceful, creative and analytical.
• Must be proficient in Microsoft Office and other Systems applications
