Customer Service Representatives

3 weeks ago


Quezon City, National Capital Region, Philippines HR Network Incorporated Full time
Qualifications:

At least High School graduate/College Level are welcome to apply
with at least 1 year of experience in BPO Industry
Willing to work in North Ave, QC
Can start immediately

Duties:
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client's or customer's questions
Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find appropriate solutions to problems

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