WFH Anime

Artillery Philippines is a fast-growing startup art brand looking for a full-time WFH Anime & Manga Art Coach (aka Student Success Coach) under our global Learn to Draw Manga brand.

We are seeking a dedicated and organized Online Course Coordinator to ensure that our students in our Online Oneshot Manga Drawing Program achieve results as quickly as possible through exceptional community support, mentorship, and course materials.

You will play a crucial role in managing, maintaining, and enhancing the operations and services of our courses. This position involves close coordination with professional mangaka mentors, students, your team, and other departments.


Tasks and Responsibilities:
Student Support and Success
Facilitate Zoom sessions with PRO Mangaka mentors and host drawing and manga workshops via Zoom
Proactively engage with students via our Facebook Group, Messenger GCs or direct DMs and emails to build strong relationships, understand their needs, and address any concerns or issues they may have.
Conduct regular assessments and analysis of student satisfaction levels, utilizing feedback to enhance the quality of our courses and overall student experience.
Conduct one-on-one coaching calls with students every month
Interview students for feedback on their course experience
Assist in adjusting course curriculum and/or material to improve quality of instruction based on student progress and feedback
Suggest and execute points of improvement for better operational efficiency and student experience





Community Management
Check-in on our student Facebook groups and answer any and all questions and comment on student works within 24-48 business hours.
Maintain engagements on our FB groups and other online communities by commenting on student work submissions, posting announcements, etc.
Entertain any student inquiries or concerns via chat or email
Track student attendance and reach out to students who miss multiple sessions
Onboard new students within 24 business hours.


Operations
Collaborate with internal teams to ensure timely resolution of student inquiries and problems.
Monitor ongoing processes and identify potential problems or areas for improvement. Take prompt action to address issues and implement effective solutions.
Collaborate with cross-functional teams, such as sales & marketing to contribute to the growth and success of our manga program.
Assist marketing in online workshops on YouTube 1 - 2x a month


Who’s your manager?
Student Success Team Lead

Who’s on your team?
2 Full-Time Student Success Coaches
Intern/Part-timers (depending on how much support is needed)

Requirements:
Stable internet connection
Advanced anime/manga drawing skills
Own desktop/laptop with Clip Studio Paint or other manga creation software
At least 1 year work experience
An extrovert who feels energized talking to people
Excellent verbal and written English
Excellent communication skills
Can work under pressure and consistently meet deadlines
Organized and able to multitask
Responsible and highly organized
Can think on their feet and is a natural problem solver
Loves challenges and learning new things

Work hours:
2 days off on Weekdays
Willing to work on Saturdays and Sundays
Willing to start at 7am (Main clients are from the US)


Nice to have:
Experience in the animation industry or has experience creating their own manga/comics/webtoon

This is NOT for you if:
You are a student
You are looking for a part-time job
You want a slow-paced, comfortable, repetitive job
You have a hard time multitasking
You easily get discouraged when things don't go as planned

You will have a 3 - 5 month paid training/trial period.

Compensation after Trial Period:
OTE (On-Target-Earnings): P525,000 - P600,000 annual salary
₱25,000 - ₱30,000 monthly base salary (determined by performance & skill)
Basic Benefits such as SSS, PAG-IBIG and Philhealth Allowance (awarded after initial trial period)
Incentive bonuses for joining manga contests (P30,000 - P40,000)
13th month bonus
End of the year bonus
Mid-year bonus
Performance incentives for student renewals and student results (P200,000+ per year)


Extra Perks:
FREE Semi-private Zoom Manga Lessons with PRO Mangakas 2x a month
MVP Awards w/ Cash Bonuses