Service Desk Analyst

4 weeks ago


Quezon City, Philippines Nityo Infotech Services Philippines Inc. Full time

- At least 2 years of experience in a Service Desk, Help Desk, or IT Support role.
- Strong understanding of ITIL principles and incident management processes.
-Proficient in troubleshooting hardware, software, network, and printer issues remotely or on-site.
- Hands-on experience with:
Ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
Active Directory (password resets, account unlocks)
Remote support tools (e.g., TeamViewer, AnyDesk, RDP)
Windows OS, basic macOS knowledge is a plus
- Solid knowledge of Microsoft 365/Office applications (Outlook, Word, Excel, Teams)
- Ability to prioritize and resolve Level 1 and Level 2 technical support requests in a timely manner.
- Strong communication and customer service skills, able to support users in a professional and courteous manner.
- Willingness to work in shifts, including weekends or holidays if required.
- Experience in documenting solutions, escalating unresolved issues, and contributing to a knowledge base.
- Ability to work both independently and as part of a team in a fast-paced support environment.



  • Quezon City, Philippines Nezda Global Full time

    Nezda is looking for IT Service Desk Analyst. Qualifications:Graduate of IT, Computer Science or any related courses.With at least 1-3 years experience as IT support technician, IT service desk or technical support. Job Description:Responsible in providing technical support to the company's team members.Assist in users technical problems and resolving the...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • IT Service Desk

    4 days ago


    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱320,000 - ₱480,000 per year

    IT Service Desk Hiring - Start Immediately - Apply nowService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...


  • Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱250,000 - ₱500,000 per year

    Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...

  • Service Desk Analyst

    4 weeks ago


    Quezon City, Philippines ECLARO Full time

    ECLARO Quezon City, National Capital Region, Philippines Service Desk Analyst ECLARO Quezon City, National Capital Region, Philippines Main Purpose Manage user access requests (e.g., account provisioning, deactivation, license assignments). Classify, prioritize, and escalate tickets appropriately to Tier 2. Address general IT issues, perform password resets,...

  • Service Desk Analyst

    4 weeks ago


    Sorsogon City, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time

    Overview This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • L1 Help Desk Analyst

    4 weeks ago


    Quezon City, Philippines ECLARO Full time

    Overview Role: L1 Help Desk Analyst Position Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction. Key Responsibilities Respond to help desk tickets,...


  • Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....


  • Quezon City, Philippines JK Network Services Full time

    HIRING! 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package) COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) ...