BPO Trainer Senior Associate

3 months ago

Muntinlupa Alabang, Philippines TASQ Staffing Solutions Full time

Key Requirements: 
Graduate of any 4-year course.
Experience in managing a team or being an individual contributor.
At least 5 years total work experience with 3 years experience as a trainer in the BPO/shared services industry: Training experience in soft skills, effective communication, customer service, technical support, and culture
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule.
Amenable to working onsite in Alabang.

Benefits:
Quarterly performance bonus.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employees and 2 dependents for free.
24 Leaves annually.
Inside the Central Business District area.

Job Responsibilities:
1. Training Needs Analysis:
• Ability to identify training needs accurately.
• Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
• Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
• Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
• Possesses effective delivery/training techniques and methods.
5. Research Methodology:
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
• Ability to work closely with various functions and stakeholders
• Ability to work closely with client teams – effective cross-cultural communication
7.  People Management:
• Building and leading cross-cultural teams
• Conflict management
8.  Planning, Organizing and Administrative skills:
• Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,  
• Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
• Ability to schedule training while optimizing the resources available
• Ensures training plan and delivery is executed in a timely manner
• Able to increase efficiencies within processes and the team

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