L1 Service Helpdesk

Responsibilities: Respond to requests for technical assistance in person, via phone, chat or email. Resolve technical hardware and software issues. Research questions using available information resources. Advise user on appropriate action. Follow standard help desk procedures. Required Skills: Completed 2 years in college. Minimum of 6 months experience...

Responsibilities:Respond to requests for technical assistance in person, via phone, chat or email.Resolve technical hardware and software issues.Research questions using available information resources.Advise user on appropriate action.Follow standard help desk procedures.Required Skills:Completed 2 years in college.Minimum of 6 months experience with...

KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement...

SKILLS REQUIREMENT:An experience of 4/5 as Service Manager in AMS for SAPprocesses SD, MM.ITIL 4.0 KnowledgeMS OfficeACTIVITIES:The resource will managed L1 AMS for Digital SmartShopper Retail Applications.Main backend of these applications is SAP, thereforeShe/He must able to prepare and understand conversationabout issue on SAP and/or application side.The...

SKILLS REQUIREMENT: An experience of 4/5 as Service Manager in AMS for SAP processes SD, MM. ITIL 4.0 Knowledge MS Office ACTIVITIES: The resource will managed L1 AMS for Digital Smart Shopper Retail Applications. Main backend of these applications is SAP, therefore She/He must able to prepare and understand conversation about issue on SAP and/or application...

KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement...

SKILLS REQUIREMENT: An experience of 4/5 as Service Manager in AMS for SAP processes SD, MM. ITIL 4.0 Knowledge MS Office ACTIVITIES: The resource will managed L1 AMS for Digital Smart Shopper Retail Applications. Main backend of these applications is SAP, therefore She/He must able to prepare and understand conversation about issue on SAP and/or application...

KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement...

Qualifications a. Education ● Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience. b. Experience ● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem...

Qualifications a. Education ● Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience. b. Experience ● Has at least one (1) year of experience in Level 2 Application Support, Incident...

Qualifications a. Education ● Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience. b. Experience ● Has at least one (1) year of experience in Level 2 Application Support, Incident...

PRIMARY RESPONSIBILITIES:●Build, deploy, maintain and document changes in eDirectory environments.●Will assist in projects involving migrations of servers and applications of Novell not limited to eDirectory.●Senior level of operational support on troubleshooting, requests and incidents.●Reporting and communication●Propose, contribute, assist in...

PRIMARY RESPONSIBILITIES: ● Build, deploy, maintain and document changes in eDirectory environments. ● Will assist in projects involving migrations of servers and applications of Novell not limited to eDirectory. ● Senior level of operational support on troubleshooting, requests and incidents. ● Reporting and communication ● Propose, contribute,...

PRIMARY RESPONSIBILITIES: ● Build, deploy, maintain and document changes in eDirectory environments. ● Will assist in projects involving migrations of servers and applications of Novell not limited to eDirectory. ● Senior level of operational support on troubleshooting, requests and incidents. ● Reporting and communication ● Propose, contribute,...