Senior Medical IT Engineer

Job Summary We are seeking a dedicated Senior Medical IT Engineer to lead the implementation, integration, and support of our PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) solutions. This role is instrumental in driving the day-to-day operations of our Health Informatics division — from pre-installation planning to after-sales support — while also playing a key role in team development and vendor coordination. You will collaborate closely with clinical applications and engineering teams, liaise with PACS/RIS principals, and ensure seamless integration with hospital IT systems. As part of a growing division within a well-established Filipino medical company representing top-tier medical imaging brands, you will be at the forefront of healthcare digitalization in the country. Candidates must have strong working knowledge of HL7, DICOM, networking, and hospital IT infrastructure, with real-world experience in deploying PACS/RIS in clinical environments. Key Responsibilities 1. Pre-Installation Planning & Coordination Lead early-stage planning of PACS/RIS deployments in collaboration with sales and clinical teams to ensure all technical requirements are addressed before go-live.  Conduct client site assessments and document system/network requirements  Align implementation plans with radiology workflows and hospital infrastructure  Coordinate with internal teams to ensure smooth project handover and deployment readiness 2. PACS/RIS System Implementation Oversee hands-on installation, configuration, and deployment of PACS/RIS platforms, ensuring optimized clinical performance and interoperability.  Deploy systems including servers, workstations, and databases  Integrate PACS/RIS with HIS, EMR, and imaging modalities  Conduct acceptance testing and manage go-live operations 3. Systems Integration & Standards Compliance Ensure seamless data exchange using industry standards while maintaining strict compliance with regulatory frameworks.  Configure and troubleshoot HL7 interfaces and DICOM services (MWL, MPPS, etc.)  Address data mapping, RIS-PACS synchronization, and modality connectivity issues  Ensure compliance with HIPAA, DOH, and other applicable privacy/security standards 4. Technical Support (Level 1 & 2) Act as the first line of support for client issues, providing timely resolution and coordination with Level 3/vendor support when needed.  Investigate system errors, performance issues, and connectivity problems  Resolve software and hardware-related service requests within SLAs  Maintain detailed service records and escalation logs 5. System Maintenance & Monitoring Proactively maintain system health and performance to ensure optimal uptime and user experience.  Monitor logs, network traffic, and server health metrics  Perform routine updates, backups, and system optimizations  Identify patterns in recurring issues and propose long-term solutions 6. Client Training & Documentation Drive successful end-user adoption through structured training and clear documentation.  Conduct hands-on training for radiologists, technologists, and admin staff  Develop and maintain SOPs, quick-reference guides, and technical manuals  Customize settings to fit specific client workflows and improve usability 7. Internal IT Support (Medical Imaging Division) Support the division’s in-house PACS/RIS demo and support environments.  Maintain internal demo environments for training and sales use  Provide ad hoc support for internal IT needs tied to imaging platforms  Assist in technical showcases during pre-sales engagements 8. Continuous Learning & Industry Awareness Stay ahead of emerging trends in medical IT and contribute insights back into the organization.  Participate in training and vendor certification programs  Monitor developments in AI-enhanced imaging, cloud PACS, and cybersecurity  Propose improvements to our IT service delivery based on industry best practices 9. Mentorship & Team Development Guide and mentor junior engineers as the Medical IT team expands.  Lead onboarding, training, and knowledge transfer sessions  Set standards for internal practices and team documentation  Help build a culture of accountability and continuous improvement 10. Vendor Liaison & Principal Communication Serve as the main technical contact between our team and PACS/RIS principals.  Coordinate with vendor technical teams for escalations and roadmap alignment  Represent the company during technical training, beta testing, and issue reviews  Translate vendor feedback into actionable internal improvements Required Skills & Experience  3–5+ years of hands-on experience in PACS/RIS implementation and support  Strong command of DICOM protocols and services (C-FIND, C-STORE, MWL, etc.)  Practical knowledge of HL7 v2.x messaging and interface configuration  Proven integration experience with HIS, EMR, and imaging modalities  Solid grasp of networking, server environments (Windows/Linux), and basic SQL  Familiarity with HIPAA or local equivalents (e.g., DOH/DICT privacy regulations)  Strong problem-solving and diagnostic skills  Excellent communication skills for technical and non-technical stakeholders Preferred Qualifications  Experience working with PACS/RIS vendors such as Novarad, EBM, Infinitt, GE, Carestream, etc.  Certifications in CIIP, DICOM, IHE, or CompTIA Network+/Security+  Experience with large-scale hospital or radiology center deployments  Training delivery experience and technical documentation skills  Comfortable interfacing with foreign principals and clinical stakeholders