German Bilingual TSR

TASQ is looking for German Bilingual TSRs to start ASAP in Greenhills, San Juan. The screening interview is done over the phone.

About the job:

Job Summary/ Overview

Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction.

Key Responsibilities and Accountabilities

The agent must provide excellent support service to every single contact, following the account's processes and policies, and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems, and have communication etiquette.

Customer Assistance:

Handling incoming calls, webforms, emails, chats, or social media inquiries from customers
Providing prompt and courteous responses to customer inquiries and issues
Assisting customers with product or service-related questions, troubleshooting, and problem resolution
Making outbound calls to customers when circumstances dictate
Basic Troubleshooting:

Performing initial diagnosis and troubleshooting of customer issues
Following standard procedures to resolve simple problems
Escalating complex issues to Tier 2 support or supervisors when necessary
Experience / Skills

Excellent German/English communication skills
Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferred
Proficient in critical thinking skills, listening skills and conflict resolution
Demonstrating accurate data entry at a minimum of 40 words per minute. The ability to listen and type simultaneously is critical
At least 1-year experience in a call center environment demonstrating professional phone skills is required
At least 1-year experience providing product technical support
Phone sales experience is preferred
Age

Applicant must be 18 years old or above
Education

High School diploma is required; some college education is preferred
Schedule

Must be flexible with schedule (24/7 operations) will support US, APAC, EMEA regions
Job Types: Full-time, Permanent

Schedule:


8 hour shift
Holidays
Overtime
Rotational shift
Weekends
Experience:


Technical Support Representative: 1 year (Required)
Language:


English (Required)
German (Required)
Expected Start Date: 01/30/2025