Call Center Representative

4 weeks ago


Taguig, Philippines Best Reliable Resources Full time

Responsibilities

  • Provide exceptional customer service via phone, ensuring inquiries are addressed promptly.
  • Handle complaints and provide appropriate solutions, escalating when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Work collaboratively with team members to achieve performance goals.
  • Stay updated on product knowledge and company policies.
Job Details
  • Job Title: Call Center Representative
  • Educational Qualifications: Bachelor’s degree required.
  • Experience Level: Less than 1 year of relevant experience.
  • Skills and Competencies: Strong English language proficiency, exceptional customer service, organizational skills, and team collaboration. Proficient in call center operations and back office support.
  • Responsibilities and Duties: Handle customer inquiries, schedule appointments, and provide support.
  • Working Conditions: Fast-paced office environment with occasional overtime.
  • Qualities and Traits: Must possess excellent interpersonal skills, adaptability, and a positive attitude.
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