Customer Service

1 month ago

Makati, Philippines Addforce Human Resources Solution Inc Full time

JOB DESCRIPTION:
As a Customer Service and Sales Representative, you will play a vital role in the company’s daily incoming sales order and customer service processes. Your key role is to provide exceptional service and be our sales advocate by providing the best possible solutions for each customer concerns.

To be our sales and customer service champion, you should be dynamic and results-driven, and possesses an approachable, convincing and assertive attitude while providing an engaging tone in every transactions handled.

ESSENTIAL DUTIES:
• Help customers in placing orders through sales channels.
• Generate sales by conducting and initiating communications with existing, new and potential clients via phone, chat and or email.
• Report daily productivity report to immediate supervisor.

SKILLS AND EXPERIENCE REQUIRED:
• Minimum of 1-year Inbound customer support and sales experience in a BPO setting
• Chat support experience is a plus
• Experience in handling accounts like US TEx, ecommerce and US Retail is an advantage
• With excellent communication skills
• Must be willing to work onsite (Makati)
• Amenable to work on shifting schedules, holidays or weekends.
EDUCATION & TECHNICAL REQUIREMENTS:
• College level
• Must be computer savvy
• With good knowledge on customer-handling and after sales service management

Salary:
25K Basic +3K Allowance +3K Performance Bonus. There will be client incentives that increases based on tenure.

Note:
Candidates must be within 1 hour away from the site (unless Marlyn can confirm that this is extended to 1 hour and a half)
Has both sales (actual product sales) and customer service experience
Interactive, has really good English conversational skills (sounds natural, no accent, sounds confident)
No gaps in employment, especially on the latter part (example - if last BPO job was 2 years ago, that's a no go)

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