Operation Team Leader

2 days ago


Antipolo City, Philippines JK Network Services Full time

COMPANY PROFILE: A trusted customer service provider specializing in delivering exceptional support solutions across various platforms. With a strong commitment to client satisfaction

Position: Operation Team Leader (BPO) 5 Head Count
Company Industry: BPO
Work Location: Antipolo
Work Schedule: Night Shift (Monday-Friday)
Salary: Php 25,000 -30,000 gross
Work Set Up: Onsite

JOB REQUIREMENTS:
• At least 1 or 2 years of experience managing a customer service team
• A keen eye for detail and risk assessment
• Leadership and decision-making abilities
• Fluent in both written and spoken English
• Strong interpersonal skills, including the capacity to accurately and concisely explain complicated transactional concerns to both internal and external clients
• A thorough understanding of performance metrics
• Capabilities for time management and organization
• Skills in Coaching and Development
• Expertise in live chat, customer relationship management (CRM) platforms such as Zendesk or Salesforce, etc.
JOB RESPONSIBILITIES:
• Evaluates, manages, and motivates employees' performance on a weekly, monthly, and yearly basis.
• Oversees SLA/KPI measurements for clients as well as internal operational metrics.
• Participates actively in routine operations and customer calls and meetings
• Prepares for all customers' business reviews (MBR, QBR, ABR, etc.) in close coordination with operational leadership.
• Organizes and attends quarterly Town Hall meetings and a monthly General Assembly.
• Examines performance information for management, clients, and/or operations.
• Performs regular and continuous audits, feedback sessions, and coaching (1v1, Triad, Team).
• Provides updates on any performance to Operations Leadership and other pertinent parties.


RECRUITMENT PROCESS: (ONLINE)

~DIRECT HIRING~



  • Antipolo, Philippines J-K Network Services Full time

    Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery...


  • Antipolo, Philippines J-K Network Services Full time

    Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery...


  • Antipolo City, Calabarzon, Philippines JK Network Services Full time

    At JK Network Services, we are committed to delivering exceptional support solutions across various platforms. Our company profile showcases our strong commitment to client satisfaction, with a focus on delivering results-driven customer service.Estimated SalaryThe estimated salary for this position is Php 25,000 - 30,000 gross per month, based on industry...


  • Antipolo, Philippines J-K Network Services Full time

    Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery...


  • Antipolo, Philippines JK Network Services Full time

    COMPANY PROFILE: A trusted customer service provider specializing in delivering exceptional support solutions across various platforms. With a strong commitment to client satisfactionPosition: Operation Team Leader (BPO) 5 Head Count Company Industry: BPOWork Location: AntipoloWork Schedule: Night Shift (Monday-Friday)Salary: Php 25,000 -30,000 grossWork...


  • Antipolo City, Philippines JK Network Services Full time

    COMPANY PROFILE: A trusted customer service provider specializing in delivering exceptional support solutions across various platforms. With a strong commitment to client satisfaction Position: Operation Team Leader (BPO) 5 Head Count Company Industry: BPO Work Location: Antipolo Work Schedule: Night Shift (Monday-Friday) Salary: Php 25,000 -30,000...

  • Fleet Team Leader

    8 months ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Kitchen Team Leader

    1 month ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...

  • Fleet Team Leader

    8 months ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Kitchen Team Leader

    4 weeks ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...

  • Warehouse Team Leader

    6 months ago


    Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    QUALIFICATIONS: • 4 years graduate preferably graduate of Industrial Engineering • Can lead and manage production and operation in the warehouse • Must have experience as Warehouse Team Leader at least 2-3 years • Must have Safety Officer Certificate

  • Warehouse Team Leader

    6 months ago


    Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    QUALIFICATIONS:•4 years graduate preferably graduate of Industrial Engineering•Can lead and manage production and operation in the warehouse•Must have experience as Warehouse Team Leader at least 2-3 years •Must have Safety Officer Certificate

  • Kitchen Team Leader

    4 weeks ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader1. has a personal motorbike for mobility within Cebu City and Mactan2. is willing to commit to a minimum of 5yrs employment and beyond3. has at least 4year experience in the food industry5. has an understanding of standards and how to implement them among branchesThe Kitchen Team Leader will be:1. classified as a management level...

  • Warehouse Team Leader

    6 months ago


    Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    QUALIFICATIONS: • 4 years graduate preferably graduate of Industrial Engineering • Can lead and manage production and operation in the warehouse • Must have experience as Warehouse Team Leader at least 2-3 years • Must have Safety Officer Certificate


  • Pasig City, Philippines ICA Foods Merchants Corporation Full time

    The Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...


  • Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Manpower Core Group Inc. is seeking an exceptional leader to oversee the Virtual Resource Hub team.This role involves providing strategic direction, developing operational policies, and implementing best practices to optimize service delivery.The ideal candidate will have at least 4 years of experience in external audit and possess excellent communication...

  • Team Leader

    7 months ago


    Taguig City, Philippines RecruiterPH Full time

    Qualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key...

  • Team Leader

    7 months ago


    Taguig City, Philippines RecruiterPH Full time

    Qualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key boarding...

  • Team Leader

    7 months ago


    Davao City, Philippines TORCH Solutions Full time

    We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...

  • Team Leader

    7 months ago


    Davao City, Philippines TORCH Solutions Full time

    We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...