Branch Insurance Asst Manager

6 days ago

Manila, National Capital Region, Philippines WHR Global Consulting Full time
As a Sales Officer/Leader (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch office's efficient and effective operation. You will play a crucial role in managing the branch's day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals.

Functions (Duties and Responsibilities):

Branch Operations Management:
Supervise and manage all branch activities to ensure smooth operations.
Develop and implement operational policies and procedures.
Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
Ensure compliance with company policies, industry regulations, and legal requirements.

Team Leadership:
Recruit, train, and develop a high-performing branch team.
Provide guidance, coaching, and support to staff members.
Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
Conduct regular performance evaluations and goal-setting for team members.

Customer Relationship Management:
Build and maintain strong relationships with existing and potential intermediaries and customers.
Address customer inquiries, complaints, and concerns in a timely and effective manner.
Identify opportunities to enhance customer satisfaction and loyalty.
Monitor customer feedback and implement improvements as needed.

Sales and Business Development:
Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).
Recruit productive agents.
Identify market trends, customer needs, and competitive intelligence to drive business growth.
Work closely with the sales team to identify new business opportunities and expand the customer base.
Develop and maintain partnerships with key clients and stakeholders.

Financial Management:
Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.
Monitor financial performance, analyze variances, and take corrective actions as necessary.
Ensure accurate financial reporting and compliance with accounting standards.

Risk Management:
Identify and mitigate risks related to branch operations, compliance, and security.
Implement and enforce security protocols and safety measures.
Report incidents and maintain incident response procedures.

Job Skills And Qualifications:
Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
Proven experience in a leadership role (at least 3-5 years of supervisory/managerial), preferably in branch management or a related field.
Strong understanding of the industry, products, and services offered by the organization.
Excellent leadership, communication, and interpersonal skills.
Proficiency in financial analysis and budget management.
Ability to make strategic decisions and drive results.
Knowledge of relevant regulations and compliance requirements.
Customer-focused mindset with a commitment to delivering exceptional service.
Strong problem-solving and decision-making abilities.
Computer literacy and familiarity with relevant software applications.
Background or knowledge of non-life insurance.
Highly organized with attention to detail.
Ability to multitask, prioritize and deliver results on time under pressure.
Flexibility to meet continuously changing priorities and challenges.
Good written and verbal communication skills.
Ability to work independently and as part of a team.
Sales and Marketing, Customer and Personal Service, Administration and Management
Advanced presentation skills, Above par computer skills (use of MS Offices, Information Management System tools).
Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies.
People management skills; Decision-making skills; Above par communication skills;
Excellent customer management skills; Sales management skills; Driving skill

Training Required:
Foundational Training such as Basic Non-life Insurance, Advanced courses in Motor, Fire/Property, Marine and Cargo, and Casualty Insurance; Sales Management; Client Management; People Management

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