System Administrator

3 weeks ago

cebu city, Philippines Intelligent Technical Solutions (ITS) Full time

Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians

Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.

Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.

Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification

  • Systems Administrator

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱40,000 - ₱80,000 per year

    Key Duties & Responsibilities:· Install, configure, and maintain servers (Windows/Linux) and enterprise systems.· Manage Active Directory, DNS, DHCP, WSUS, Proxy, and hybrid environments.· Monitor and maintain system performance, security, and backups.· Troubleshoot and resolve server hardware/software issues.· Manage IoT systems (UPS, biometrics,...

  • Middleware Systems Administrator

    1 week ago

    Quezon City, Philippines Total System Services Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Systems Administrator

    3 weeks ago

    Cebu City, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Systems Administrator , you will be involved in working on network connectivity issues, server room build outs, Exchange migrations, merger and acquisitions project team participation, handling...

  • Systems Administrator

    2 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time $60,000 - $80,000 per year

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Systems Administrator, you will be involve from working on network connectivity issues, server room build outs, Exchange migrations, merger and acquisitions project team participation, handling...

  • IT Systems Administrator

    7 days ago

    Cebu City, Central Visayas, Philippines Reproductive Sciences Management Company Full time ₱900,000 - ₱1,200,000 per year

    About the Role:We are a rapidly growing, digital-first reproductive healthcare company looking for an experienced, detail-oriented IT Systems Administrator to ensure the reliability, security, and performance of our entire IT infrastructure. This role is part of a layered IT team, supported by an on-site IT specialist, a US-based network support team, and a...

  • System Administrator

    3 weeks ago

    Cebu, Philippines Shipnow Information Technology PTY. LTD. Full time

    About the Role We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support...

  • Systems Administrator

    3 weeks ago

    Cebu City, Philippines Web.com Full time

    System Administrator About Us:Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, Register.com,...

  • System Administrator

    2 weeks ago

    Cebu City, Philippines SVCPH Inc. Full time

    Overview The System Administrator will support and maintain our Salesforce ecosystem and adjacent technologies (Domo BI, Microsoft 365, Intune, MuleSoft, and other enterprise systems). This role ensures stability, security, and scalability of the company's cloud infrastructure and integrations that enable clinical, operational, and analytics workflows across...

  • HR Systems Administrator

    3 weeks ago

    Cebu City, Philippines Dover Business Services Full time

    Join to apply for the HR Systems Administrator role at Dover Business Services 1 week ago Be among the first 25 applicants Join to apply for the HR Systems Administrator role at Dover Business Services Get AI-powered advice on this job and more exclusive features. POSITION TITLE: HR Systems Administrator – HUMAN RESOURCESREPORTING TO: Senior Lead, Human...

  • HR Systems Administrator

    3 weeks ago

    Cebu City, Philippines Dover Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: HR Systems Administrator Location:Cebu City, 07, PH Work Arrangement: Hybrid POSITION TITLE : HR Systems Administrator – HUMAN RESOURCES LOCATION: Cebu, Philippines Summary Description : The Human Resources Systems Administrator maintains, and generates reports for an...