Call Center Agent
2 weeks ago
A call center agent's job description includes many responsibilities, such as:
Customer service: Answering customer calls, providing information, and resolving issues
Sales: Upselling products and services, processing orders, and cold calling
Technical support: Troubleshooting products and guiding customers through navigating the company website
Customer account management: Updating customer accounts with accurate information and reviewing customer accounts
Call center operations: Managing a high volume of calls, tracking daily calls, and completing call logs
Customer feedback: Reporting on customer feedback and analyzing calls to determine if they need managerial help
Training: Helping to train new employees and informing them about the company's customer management policies
Collaboration: Collaborating with other call center professionals to improve customer service
Escalation: Escalating customer calls to other departments and team members when necessary
Goal setting: Meeting daily, weekly, and monthly goals for critical key performance indicators (KPIs) like call volume, average call handling time, and average customer satisfaction score
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Call Center Agent
2 weeks ago
Cavite, Philippines Lexie Staffing And Business Consulting Full timeA call center agent's job description includes many responsibilities, such as: Customer service: Answering customer calls, providing information, and resolving issues Sales: Upselling products and services, processing orders, and cold calling Technical support: Troubleshooting products and guiding customers through navigating the company website Customer...
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Call Center Agent
4 weeks ago
Quezon City,Pasay,Pasig,Makati,Taguig,Cavite,Manila, Philippines Lexie Staffing Full timeQUALIFICATIONS: • At least High school Graduate in Old Curriculum (With or Without call center experience) • Can communicate basic English • Willing to work in a shifting schedule • Must be fully vaccinated -Competitive Salary -Paid Training - With HMO - medical coverage - Career Growth - On-time Payout
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Call Center Agent
4 weeks ago
Quezon City,Pasay,Pasig,Makati,Taguig,Cavite,Manila, Philippines Lexie Staffing Full timeQUALIFICATIONS: • At least High school Graduate in Old Curriculum (With or Without call center experience) • Can communicate basic English • Willing to work in a shifting schedule • Must be fully vaccinated -Competitive Salary -Paid Training - With HMO - medical coverage - Career Growth - On-time Payout
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START ASAP Hiring
2 weeks ago
Bacoor cavite, Philippines NeksJob Philippines Full timeJob description: Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Qualification -At least HS Grad/SHS...
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START ASAP Hiring
2 weeks ago
Bacoor cavite, Philippines NeksJob Philippines Full timeJob description: Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Qualification -At least HS Grad/SHS...
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Customer Service Representative
2 weeks ago
cavite, Philippines Lexie Staffing And Business Consulting Full timeA call center agent's job is to provide customer support and service by answering questions, resolving issues, and providing information: Customer support: Help customers with questions, complaints, and issues related to products or services Technical assistance: Provide technical support and troubleshoot issues Order processing: Assist with orders,...
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Call Center
1 week ago
Cavite City, Calabarzon, Philippines Valeros Business Company Full timeYour day-to-day activity :Answering incoming calls from customersResolving customer inquiries/requestsDeveloping and maintaining accurate filesEnsuring customer requests is handled in an appropriate and timely mannerUtilizing various company and client-based tools and applications for customer management and servicingProviding cutting-edge service in a...
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Customer Service Representative
2 weeks ago
cavite, Philippines Lexie Staffing And Business Consulting Full timeA call center agent's job is to provide customer support and service by answering questions, resolving issues, and providing information: Customer support: Help customers with questions, complaints, and issues related to products or services Technical assistance: Provide technical support and troubleshoot issues Order processing: Assist with orders,...
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Customer Service Specialist
2 weeks ago
cavite, Philippines Neksjob Full timeDuties/Responsibilities: - Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: - HS grad (old curriculum) / SHS grad (new curriculum) - Good English communication...
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Customer Service Specialist
2 weeks ago
cavite, Philippines Neksjob Full timeDuties/Responsibilities: - Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: - HS grad (old curriculum) / SHS grad (new curriculum) - Good English communication...
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Call Center Quality Supervisor
6 days ago
Cavite City, Calabarzon, Philippines Neksjob Full timeBenefits:\As an Assistant Quality Assurance Manager at Neksjob, you will enjoy a range of benefits, including competitive compensation, comprehensive training and development opportunities, and a dynamic work environment that fosters growth and innovation.\Key benefits include professional development opportunities, flexible working arrangements, and access...
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Sales and Customer Service Agent
5 days ago
Cavite City, Calabarzon, Philippines Shadow Office Solutions, Inc. Full timeJob OverviewWe are seeking a dedicated and enthusiastic Appointment Setter to join our Clients' marketing team. The successful candidate will be responsible to conduct outbound calls to potential clients, qualify leads, set appointments, maintain CRM records, follow up, and provide feedback to improve processes.The ideal candidate will have:Bachelor's degree...
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Customer Service Specialist
2 weeks ago
Cavite City, Calabarzon, Philippines Neksjob Full timeDuties/Responsibilities:- Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:- HS grad (old curriculum) / SHS grad (new curriculum)- Good English communication and...
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Assistant Manager
7 days ago
Cavite City, Calabarzon, Philippines Neksjob Full timeJob Responsibilities:\The Assistant Quality Assurance Manager will be responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and implementing corrective actions to ensure that our quality standards are consistently met.\Key responsibilities include leading the development of new quality initiatives,...