Technical Support Engineer

1 week ago

Davao City, Philippines Monroe Consulting Phils., Inc. Full time
Details of Duties and Responsibilities
  • Provide telephone-based support to end users on network, internet and software related issues.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
  • Interface between internal operation and customer to resolve daily requirement and problem.
  • Identify, research and resolve technical problems based on pre-established guideline & documents.
  • Track & monitor issue raised to ensure timely resolution.
  • Identify pattern of failures and symptoms of underlying issues.
  • Work with network and system engineers in problem resolution.
  • Work in a team to achieve the required KPI & SLA.
Competency/ Technical Skills Required
  • Davao-based
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant courses.
  • Excellent command of English in written and verbal is a MUST.
  • Strong understanding of networking protocols such as TCP/IP, DHCP, DNS.
  • Familiarity with network technologies such as Virtual Private Network (VPN), Internal Security and DDoS Protection.
  • Knowledge in Postfix, VMware and windows Servers would be value added.
  • Willing to work in shift working hours and on 24/7 call center environment.
  • Candidate with CCNA, JNCIA or other relevant network centric certification will be considered first
  • Self-motivated and team oriented.
  • Demonstrates ability to learn quickly and adapt to rapid changing environment.
  • Fresh graduate from networking/computer science background are encouraged to apply.

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