Technical Support Engineer
3 weeks ago
As a Technical Support Engineer you will play a critical role in providing technical support to all Aristocrat customers in Asia-Pacific, primarily focused on the Philippines region.
Some key responsibilities include:
Installation of Electronic Gaming Machines in customer venues
Install link and system products, including Hyperlink, Mystery, Vertex, ONE LINK and Oasis 360
Update peripheral firmware, including bank note acceptors, printers, graphics servers
Pick-up faulty parts and delivery of replacements for parts
Log technical issues into Salesforce
Provide onsite and remote support for Philippines region
Visit customer premises to troubleshoot issues
Maintain strong customer relationships
Electro-mechanical service experience preferred
Experience in electrical gaming machine servicing and repairs
Background or qualifications in computer support and/or computer network systems
Experience with Philippines Gaming Authority (e.g. PAGCOR) is a plus
Must be physically capable of handling heavy equipment
Proven problem-solving ability and ability to adapt quickly to changing demands
Any leadership experience would be highly regarded
Hold a driverâs license
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