Procurement Manager

3 weeks ago

Makati City, National Capital Region, Philippines inspiro Full time

inspiro Makati, National Capital Region, Philippines

The Procurement Manager in a BPO (Business Process Outsourcing) setting is responsible for overseeing and managing the procurement of services, goods, and resources needed for the company's outsourced operations. The role involves identifying cost-effective vendors and suppliers, negotiating service agreements, managing supplier relationships, and ensuring the availability of necessary resources to support business operations efficiently and on time. The Procurement Manager will play a key role in driving operational efficiency and cost optimization for both the BPO service provider and the clients it serves.

Key Responsibilities:

  • Procurement Strategy and Planning: Develop and implement procurement strategies that align with the business goals and client requirements in the BPO setting. Work closely with internal stakeholders (e.g., HR, IT, Operations) to understand procurement needs and provide strategic sourcing solutions. Analyze market trends to identify new vendors or technology solutions that enhance operational efficiency.
  • Supplier and Vendor Management: Identify, negotiate, and manage relationships with suppliers of goods and services critical for the BPO's operations (e.g., IT infrastructure, office supplies, training resources, staffing, software licenses). Ensure vendors meet the company's service level agreements (SLAs), quality standards, and compliance requirements. Monitor and evaluate supplier performance, resolve any issues, and perform regular supplier audits.
  • Contract Negotiation and Management: Lead negotiations for contracts and service level agreements (SLAs) with suppliers, ensuring favorable terms for the company and its clients. Manage the end-to-end procurement lifecycle, including the review, execution, and renewal of contracts, while ensuring compliance with organizational and legal standards.
  • Cost Control and Budget Management: Manage the procurement budget, optimizing costs across various categories and identifying opportunities for cost savings. Track and report procurement expenditures to ensure they are aligned with the company's budget and financial objectives. Work with finance and operations teams to assess the financial impact of procurement decisions and implement cost-reduction strategies.
  • Technology and Tools Procurement: Oversee the procurement of technology solutions (e.g., call center software, collaboration tools, CRM systems) that enhance BPO operations. Ensure that all technology procurement aligns with the company's IT infrastructure and client requirements.
  • Client-Focused Procurement: Coordinate procurement activities that directly impact client operations, ensuring that services and resources meet client-specific needs and timelines. Collaborate with client management teams to understand their evolving requirements and adjust procurement strategies to ensure satisfaction.
  • Compliance and Risk Management: Ensure all procurement activities comply with relevant industry standards, regulations, and corporate policies. Manage risks related to procurement by identifying potential disruptions in the supply chain and mitigating them proactively. Stay updated on the latest trends and legal requirements in procurement, particularly those impacting the BPO industry.
  • Team Leadership and Development: Lead and mentor the procurement team, providing guidance and support in procurement processes and professional growth. Ensure that team members are equipped with the necessary tools and knowledge to perform their duties effectively.
  • Procurement Reporting and Analysis: Prepare and present regular procurement reports to senior management, highlighting key performance indicators (KPIs), savings initiatives, and supplier performance. Analyze procurement data to provide insights into trends, cost-saving opportunities, and efficiency improvements.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Supply Chain Management, Procurement, or a related field. A Master's degree or professional certifications (e.g., CPSM, CIPS, or equivalent) is a plus.
  • Experience: Minimum of 3-5 years of experience in procurement or supply chain management, preferably in a BPO or outsourcing environment. Demonstrated success in managing vendor relationships, contract negotiation, and cost control. Strong understanding of the BPO industry, including the unique procurement needs for outsourced services and technology.
  • Skills: Strong negotiation, communication, and interpersonal skills. Ability to manage multiple priorities and complex procurement processes. Proficient in procurement software (e.g., SAP, Oracle, Ariba) and Microsoft Office Suite (Excel, PowerPoint, Word). Excellent problem-solving abilities and analytical skills. Ability to work cross-functionally with teams like HR, IT, and Operations.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative and Purchasing

Industries

Outsourcing and Offshoring Consulting

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