Implementation Consultant
2 weeks ago
About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Combining the most modern multi-tenant technology with an obsession for stellar customer experience, our client is changing the retail landscape and what was previously thought to be impossible. Our powerful platform connects retailers, brands, and suppliers at record speed, empowering them to sell more products, reach more customers, and maintain their edge in an ever-evolving eCommerce universe. Our client recently received $135M from K1 Investment Management to continue fueling its position as a global category leader.
What you'll do
- Support the technical onboarding and ongoing maintenance of VIP clients and their vendors.
- Develop, test, and maintain client-specific workflows, business rules, and data mappings.
- Analyze testing protocols, production setups, and data output to ensure optimal functionality.
- Deliver high-quality, well-tested code tailored to client specifications.
- Create and publish comprehensive technical specifications and documentation.
- Design and implement effective solutions for our clients' ecommerce dropship and marketplace projects.
- Collaborate closely with Customer Success Managers (CSMs) on client implementations and post go-live activities to ensure seamless integration and service delivery.
- Engage with our development team to refine and augment the tools used by clients, enhancing functionality and user experience.
What You Bring
- A minimum of 3 years' experience in customer or technical support, specifically within drop ship operations and/or EDI systems.
- Advanced knowledge of EDI standards and experience with EDI software tools.
- Proficiency in Javascript and experience working with APIs.
- Familiarity with various EDI connection types such as SFTP, FTP, AS2, and VAN.
- Experience working with Netsuite or similar ERP systems.
- Exceptional verbal and written communication skills, with a proven ability to convey complex ideas effectively.
- Demonstrated ability to work independently and drive projects to completion, while managing potential obstacles.
- Natural leadership qualities and a proactive, entrepreneurial approach to problem-solving.
- Comfortable in a fast-paced and ever-evolving environment.
- Excellent organizational skills and the ability to work well both independently and within multidisciplinary teams.
- Strong analytical, problem-solving, and troubleshooting skills.
- A Bachelor's degree in Computer Science or a related field.
Nice to Have
- Certification in Netsuite or relevant technologies.
- Knowledge of agile methodologies and project management practices.
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