Implementation Consultant
2 weeks ago
Posted 12 days ago and deadline of application is on 14 Oct
Job Description- Work with customers to discover, build and assess their business needs, client success and onboarding plans and translate them into relevant solutions–evaluate procedures, processes, scope, and timeline
- Build and design complex and customized technical and non-technical solutions according to the customer's specific needs
- Create a system design for the preparation and evaluation of alternative workflows by developing, analyzing, and organizing requirement specifications, data mapping, diagrams, flowcharts, and prototypes
- Conduct system administration training
- Conduct end-user training according to the process workflow design based on client's requirements
- Solve issues related to system implementations
- Provide regular project status reports to the customers and management
- Provide value-adding service to customers by building custom integrations and solutions outside the available features and capabilities of the system
- Lead online activities, events, consultations, and one-on-one demos to educate prospects and customers on the features of our product
- Collaborate interdepartmentally to advise and design creative solutions to fulfill customer requirements
- Candidate must possess at least a Bachelor's/College Degree in Information Technology, Computer Science or equivalent
- At least 6 months of working experience in related field
- Knowledge in cloud solutions, preferably Zendesk and Monday apps, API integration, web design
- Good written communication and presentation skills
- Ability to conduct user training
- Willingness to travel for onsite work or be relocated is an advantage
Direc Business Technologies, Inc. is the top-of-mind provider of intelligent business management solutions ranging from Enterprise Resource Planning, Customer Relationship Management, IT and Security, HRIS and Payroll. Apart from our cutting-edge intelligent business management expertise, we also pride ourselves on proven implementation methodology, high-quality services, and excellent customer support. We are always up to date with business trends and new technologies which enable us to deliver relevant solutions to enterprises today
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