Senior Infrastructure Engineer

7 days ago

Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi

As an Onboarding Specialist at Axi, you will be instrumental in facilitating our clients' seamless onboarding journey. Your meticulous adherence to compliance and unwavering commitment to exceptional service will strengthen our esteemed market position, defining a new level of excellence in client onboarding. Your role goes beyond mere compliance; it's about creating a lasting impression, demonstrating our deep understanding of our clients.

In line with our Axi CX mission, your role is not just about onboarding clients, but also about establishing Axi convincingly in the hearts and minds of our clients. We aim to excel at providing the impression that we know our clients just as well as they know themselves. This is the essence of the Axi experience, and as an Onboarding Specialist, you are a key player in delivering this experience. Your work will help to ensure that every interaction a client has with Axi reinforces this mission, from their first contact with us through their entire journey as an Axi client. Your role is crucial in making this mission a reality.

Your EDGE assignment/You will:

  • Lead on Systems Architecture, Design & Implementation across Cloud and on-premises environments.
  • Lead on Technical investigation analysis and diagnosis of incidents.
  • Lead on Incident investigation, root cause analysis, error diagnosis.
  • Provide technical guidance and mentoring to junior members of the team.
  • Writing professional technical documentation.
  • Conduct and lead research into systems issues and products as required.
  • Communicate ideas in both technical and user-friendly language.
  • Incident Management - Co-ordinate efforts to respond to and manage IT incidents, including logging, tracking, and escalating issues as necessary to ensure timely completion.
  • Identify opportunities for process improvements and efficiency gains in IT systems and support processes and implement necessary changes to enhance service delivery.
  • Flexible and willing to work out of business hours when required, occasional weekend work may be required to support business critical systems outside of normal operating hours.

Person Specifications

  • 5+ years' experience working in a similar role.
  • Expert knowledge of Networking – Design and implement robust network architecture across multi cloud (AWS/Azure/3rd party DCs) environments. Experienced with SDWAN technologies, Routing, Switching and Wireless. Familiarity with Meraki, Aruba and Fortinet products.
  • Expert knowledge of public cloud infrastructure (Azure and AWS) with focus on IaaS and PaaS services.
  • Proficient in O365 related components (Exchange Online, SharePoint, Identity Management).
  • Advanced Problem-solving skills across infrastructure.
  • Knowledgeable with scripting and automation technologies such as PowerShell and MS Power Platform.
  • Familiarity with Jira administration, PowerBI.
  • Familiarity with IAC - Terraform, Azure DevOps.
  • Familiarity with VDI Infrastructure – Azure Virtual Desktop.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training & certifications and soft skills development.
  • Health and life insurance for employees along with 2 dependents.
  • Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
  • Team-building experiences and corporate parties.

Axi's interview journey

  • Talent Acquisition Interview (45 minutes).
  • Hiring Manager Interview (1 hour and 30 minutes).
  • Final Interview (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Philippines is Satellite Office. As part of our commitment to legal compliance, all Axi Philippines employees will be officially working under Satellite Office Philippines.

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