
Training and Quality Assurance
4 weeks ago
- Conduct Quality Assurance evaluations to assess and maintain service standards
- Act as a Subject-Matter Expert (SME) to support Operations and Training teams
- Monitor new-hire performance to ensure smooth integration and ramp-up
- Facilitate new-hire, refresher, and upskill training sessions based on program requirements
- Perform Training Needs Analysis (TNA) to identify learning gaps and recommend training interventions
Qualifications:
- At least a Bachelor's/College Degree in any field
- Experience in training facilitation and quality monitoring in a BPO setting is an advantage
- Strong analytical, coaching, and mentoring skills
- Ability to assess performance trends and recommend actionable insights
- Excellent communication and presentation skills
- omfortable working in a fast-paced, night-shift environment
- Associate
- Full-time
- Customer Service
- Industries: Business Consulting and Services
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