Customer Care Representative

7 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time

We're looking for a strong communicator who has great customer service skills, and someone who is technical enough to understand and address both delivery and product issues.

You will play a key role in helping define exceptional standards for the customer experience that distinguishes our company from the competition. In addition to supporting the needs of our customer base, you will also lead the order-to-delivery process for new prospects while acting as a liaison between them and our operations team to ensure the delivery of time-sensitive shipments.

As a CSR, you are responsible for establishing and maintaining strong professional relationships internally and externally. Your proactive approach and sense of urgency will have the potential to build long-term business growth and profitability.

Responsibilities
  1. Respond promptly and accurately to customer inquiries via various channels (phone, email, chat, Slack).
  2. Manage a high volume of interactions while maintaining a positive and professional demeanor.
  3. Prioritize and escalate urgent issues appropriately.
  4. Become proficient in using multiple customer service platforms, CRM systems, and internal databases.
  5. Simultaneously access and update information across different programs to resolve customer issues.
  6. Quickly adapt to new software and system updates.
  7. Process new customers, orders, updates accurately and efficiently.
  8. Remain calm and composed in stressful situations.
  9. Collaborate and communicate effectively with other departments.
  10. Work closely with Sales to determine new business opportunities.
Requirements

Skills & Experience

  1. 1-3 years of customer service experience.
  2. Excellent written and oral communication skills.
  3. Self-motivated, positive attitude, ability to multitask.
  4. Quick learner and can intuitively provide an amazing customer experience to a variety of personalities.
  5. Proficient with computers.
  6. Proficient in utilizing Microsoft Word, Excel and Google Docs.
  7. Previous experience with customer service.
  8. Sense of humor and a strong desire to be part of a fast-growing company.
Benefits
  • HMO with 1 free dependent upon hire.
  • Life Insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual Performance-Based Merit Increases and Employee Recognition.
  • Great Company Culture.
  • Career Growth and Learning.
  • A laptop will be provided by the company.
#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    About the Job: We are seeking a Shifting Customer Care Representative to join our team at Nityo Infotech Services Philippines. As a representative, you will play a vital role in providing top-notch customer service to our clients. Your responsibilities will include handling customer inquiries via phone, email, or chat, resolving issues efficiently, and...


  • Makati City, National Capital Region, Philippines Eucalyptus Full time

    At Eucalyptus, we're making good health last a lifetime by providing innovative weight management programs to millions of patients worldwide.About the RoleWe're seeking a dedicated Customer Care Representative to support our clinics' patients through a range of conditions via email and phone.You'll work in rotating shifts to support our markets and...


  • Mandaluyong City, National Capital Region, Philippines Metacom Careers Full time

    Customer Care Representative - Local Financial AccountNegotiableOn-site - Mandaluyong | 1-3 Yrs Exp | Diploma | Full-timeJob DescriptionWe are continuously looking for candidates for our teamQualifications:At least 3 Months of BPO/Customer Service ExperienceHS (Old Curriculum)/SHS/College graduateGood to Above Communication SkillsAvailability to work onsite...


  • Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Philippines is hiring a Client Care Representative to join our team of customer service professionals.About the JobThis role involves handling customer concerns and complaints regarding goods and services. The ideal candidate will have excellent communication skills and be able to provide guidance and technical support to customers.The job requires...


  • Quezon City, National Capital Region, Philippines Helloconnect Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...


  • Makati City, National Capital Region, Philippines Jocsoncollege Full time

    Job OverviewJocson College seeks a highly skilled and empathetic Frontline Patient Care Representative to join our team. As the initial point of contact for patients, this individual will be responsible for providing exceptional customer service, responding to inquiries, and managing patient-related matters.Main Responsibilities:Provide personalized support...


  • Makati City, National Capital Region, Philippines Halcyon Health Network, Inc. Full time

    At Halcyon Health Network, Inc., we are seeking a Customer Service Representative to facilitate urgent patient care by reviewing and tracking referrals via various means. The successful candidate will ensure timely updates on PEME status by coordinating with relevant medical units.Key ResponsibilitiesFacilitate patient care by reviewing referrals and...


  • Quezon City, National Capital Region, Philippines R1 RCM Full time

    R1 RCM Inc. is seeking a skilled Patient Care Service Representative to join our team. As a Patient Care Service Representative, you will be responsible for providing expert-level customer service support to our patients.About the Role:You will educate patients on various healthcare topics, including balance billing, payment processing, and appointment...


  • Makati City, National Capital Region, Philippines Care Technologies Full time

    Job DescriptionAt Care Technologies, our mission is to revolutionize the healthcare industry through innovative digital solutions. As a Customer Experience Officer, you will play a crucial role in driving our company's growth by creating exceptional patient interactions and ensuring their experience is filled with care and efficiency.Main...


  • Makati City, National Capital Region, Philippines edamama Full time

    We are edamama, the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines.About the JobAs a Customer Care Associate, you will be entrusted by the management to handle the concerns/needs of customers and help in satisfying these customers in a timely and cost-effective manner. You will be responsible...

  • Customer Care Trainer

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Skyro Full time

    Skyro Mandaluyong, National Capital Region, PhilippinesCustomer Care TrainerSkyro Mandaluyong, National Capital Region, PhilippinesSkyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial...


  • Makati City, National Capital Region, Philippines SuperStaff Full time

    Job OverviewAs a Customer Care Supervisor, you will be responsible for overseeing the day-to-day activities of our Customer Care team. This includes managing team members, ensuring high-quality customer service, and maintaining excellent communication with the Vendor.Key ResponsibilitiesManage and develop the operational team, including recruitment,...


  • Makati City, National Capital Region, Philippines edamama Full time

    About the job Customer Care Associate (Contractual)edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too) on a mission to make parenting easier. Think content, commerce, and community wrapped up in...


  • Makati City, National Capital Region, Philippines Care Technologies Full time

    Job DescriptionMedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.The Customer Experience...


  • Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Risewave Consulting Inc. is seeking a highly skilled and detail-oriented Spanish Language Customer Care Representative to join our team in Quezon City.About the RoleThis role involves handling patient inquiries, resolving account issues, and processing credit card payments over the phone with a high level of accuracy and professionalism.You will be working...

  • Customer Care Agent

    3 weeks ago


    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...


  • Makati City, National Capital Region, Philippines Neksjob Corporation Full time

    About Neksjob CorporationWe are a leading healthcare organization that provides excellent customer service to our patients and clients.Our MissionTo deliver high-quality care and support to our customers, while promoting a positive and inclusive work environment.Job SummaryWe are seeking a skilled Call Center Agent to join our team. As a Customer Service...


  • Makati City, National Capital Region, Philippines Etaily Full time

    Etaily Makati, National Capital Region, PhilippinesCustomer Care AssociateThe Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause...


  • Caloocan City, National Capital Region, Philippines EZ Health Care Inc. Full time

    Required Skills and Qualifications:To be successful in this role, you will need to possess the following skills and qualifications:Essential Qualities:A strong commitment to patient-centered care and customer service.Excellent communication and interpersonal skills, both written and verbal.Ability to work effectively in a fast-paced environment, prioritizing...

  • Customer Care Agent

    2 days ago


    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...