CSR (Local Accounts)
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About the role
This is a customer service role focused on supporting clients with financing services, including auto loans and truck loans. You will handle customer inquiries, provide support for existing and potential clients, and deliver face-to-face service.
Key responsibilities
Answer customer questions and resolve concerns in a timely manner
Provide polite, respectful, and helpful service to all customers
Call existing and potential local clients to explain refinancing options and financial services
Assist customers with after-sales questions and concerns
Assist walk-in customers and provide face-to-face customer service support
Perform other tasks related to customer service as assigned
About you
Must have a Bachelor's Degree in any field
Good communication and customer service skills
Basic knowledge of Microsoft Office applications
Experience in sales and marketing in the financing industry is an advantage
Benefits
Paid Overtime with additional meal allowance
Allowances (Meal, Attendance and Medical)
Leave Credits
HMO and life insurance
13th-month pay
Annual performance-based/company profit bonuses
Annual performance-based salary increases
Professional Development Opportunities
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