CSR - Healthcare Account
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Role Summary
Provide assistance to healthcare members regarding benefits, coverage, claims, account information, and other healthcare-related inquiries. Ensure accurate information and excellent customer service in every interaction.
Responsibilities
- Handle healthcare-related customer inquiries via phone, chat, or email
- Assist members with benefits, claims, and account concerns
- Provide accurate information and resolve customer issues efficiently
- Maintain complete and accurate records of customer interactions
- Meet quality and performance standards while delivering excellent service
Qualifications
- College Graduate with or without work experience
- Completed at least 2 years in College with a minimum of 6 months customer service-related experience
- Above-average English communication skills
- Good interpersonal, analytical, and problem-solving skills
- Basic knowledge of MS Office applications
- Willing to work on weekends, holidays, and shifting schedules
Compensation & Benefits
- 20% Night Differential
- HMO Coverage for Employee starting Day 1
- HMO Dependent Coverage upon certification
- Life and Accident Insurance
- Annual Salary Increase based on Performance
- 13th and 14th Month Pay
Work Setup
- Onsite Work Setup
- Full-time Position
- Shifting Schedule
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