
Branch Customer Service and Sales Rep
2 days ago
Join to apply for the Branch Customer Service and Sales Rep - Wheatridge, CO role at AAA-The Auto Club Group.
This is a full-time, hourly exempt/non-exempt position located in a AAA The Auto Club Group branch.
Responsibilities- Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members which includes taking and processing payments for insurance policies, travel, tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer.
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
- Other duties as assigned.
Required Qualifications:
- Education: High School Diploma or equivalent.
- Work Experience: Experience in a customer-focused environment; ability to provide customer-focused service and timely solutions; proficiency with Microsoft Office; ability to take personal responsibility in seeking solutions; ability to multi-task and prioritize tasks to meet office customer service goals.
Successful candidates will possess:
- Passion and enthusiasm for working with people.
- Basic math skills to accurately perform monetary transactions.
- Effective verbal and written communication in a work environment.
- Ability to work in a team.
- Professionalism, efficient and effective customer service, and maintenance of workstation and office facility.
- Ability to work under pressure in a high-volume, fast-paced environment.
- Willingness to work irregular hours including holidays and weekends (may include community events).
Our Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance. ACG offers comprehensive benefits packages including:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- PTO, company-paid holidays, floating holidays, and other leave
- Paid volunteer day annually
- Tuition assistance, professional certification reimbursement, and other development opportunities
- AAA Membership
- Discounts and rewards
This is an in-office position. Employees will service ACG members in-person at a branch facility.
About The Auto Club GroupThe Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across multiple states and territories via AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and is a large North American club. AAA and its affiliates are equal opportunity employers. Regular attendance is essential. A background and drug screen may be required based on the position. For more information, visit www.aaa.com.
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