Branch Customer Service and Sales Rep

4 weeks ago

Manila, National Capital Region, Philippines AAA-The Auto Club Group Full time
Branch Customer Service and Sales Rep - Wheatridge, CO

Join to apply for the Branch Customer Service and Sales Rep - Wheatridge, CO role at AAA-The Auto Club Group.

This is a full-time, hourly exempt/non-exempt position located in a AAA The Auto Club Group branch.

Responsibilities
  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Respond to customer inquiries and refer to senior staff or agent when appropriate.
  • Provide cashiering services to members which includes taking and processing payments for insurance policies, travel, tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer.
  • Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
  • Provide administrative support to the travel and/or insurance sales staff during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
  • Other duties as assigned.
Qualifications

Required Qualifications:

  • Education: High School Diploma or equivalent.
  • Work Experience: Experience in a customer-focused environment; ability to provide customer-focused service and timely solutions; proficiency with Microsoft Office; ability to take personal responsibility in seeking solutions; ability to multi-task and prioritize tasks to meet office customer service goals.

Successful candidates will possess:

  • Passion and enthusiasm for working with people.
  • Basic math skills to accurately perform monetary transactions.
  • Effective verbal and written communication in a work environment.
  • Ability to work in a team.
  • Professionalism, efficient and effective customer service, and maintenance of workstation and office facility.
  • Ability to work under pressure in a high-volume, fast-paced environment.
  • Willingness to work irregular hours including holidays and weekends (may include community events).
Compensation and Benefits

Our Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance. ACG offers comprehensive benefits packages including:

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • PTO, company-paid holidays, floating holidays, and other leave
  • Paid volunteer day annually
  • Tuition assistance, professional certification reimbursement, and other development opportunities
  • AAA Membership
  • Discounts and rewards
Work Environment

This is an in-office position. Employees will service ACG members in-person at a branch facility.

About The Auto Club Group

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across multiple states and territories via AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and is a large North American club. AAA and its affiliates are equal opportunity employers. Regular attendance is essential. A background and drug screen may be required based on the position. For more information, visit www.aaa.com.


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