Success Engineer

3 weeks ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time
Overview

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All candidates must be able to perform the essential functions of the role with reasonable accommodations where applicable.

Responsibilities
  • Lead discovery sessions to understand the existing and desired business processes.
  • Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
  • Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
  • Deliver high-quality documentation of client requirements and design specifications for implementation.
  • Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
  • Work closely and successfully with other departments including: Product Development, Data Services and Analytics.
  • Produce deliverables on primary platform including configuration and workflows, detailed technical documentation, and unit test plans.
  • Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
  • Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
  • Participate in customer status calls.
  • Manage escalations and expectations for both the client and internal personnel.
  • Demonstrate effective written and verbal communication skills to communicate with colleagues, clients, and vendors; strong active listening and follow-up skills; and good time management to manage multiple priorities.
What You'll Bring
  • Integrated risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the customer.
  • 2+ years of technical work experience: creating and documenting business use cases, specifications, and documentation.
  • Bachelor's degree in information systems, risk management, or a related field.
  • Ability to translate business requirements into written technical specs.
  • Understanding and applying analysis tools/techniques, issue resolution skills, and strong knowledge of relevant factors in the industry.
Preferred Qualifications
  • 2+ years of Risk Management, Safety, or Healthcare experience

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