Technical Writer
3 days ago
Cognizant Taguig, National Capital Region, Philippines
Technical Writer1 day ago Be among the first 25 applicants
We can make things happen. Start by sending your resume.Job Responsibilities:
- Understand the scope of documentation.
- Collate and analyze available documentation such as requirement documents or specification documents.
- Create and maintain a central knowledge database which will include updates, organization, translation requests, announcements, and known issues.
- Support the creation of training material for product verticals.
- Respond to all knowledge database feedback and targeted training feedback.
- Audit knowledge database and training to ensure information is current.
- Technical writing.
- Basic knowledge of HTML.
- Understand the quality assurance norms and guidelines.
- Exceptional communication and interpersonal skills.
- Knowledge in documentation a ticketing system for receiving and completing requests.
Qualifications:
- 5+ years of experience in technical writing and editing online help content or customer support/agent-facing help content.
- Any full-time college degree (Bachelor's or Master's) with specialization in English/Mass Communications/Technical Communications.
- A certificate in Technical Writing or Software Documentation will be an advantage.
- Willing to work onsite, 5X a week, BGC Taguig.
- Willing to work night shift (8PM - 5AM) PH Time.
- Can start ASAP.
- Associate
- Full-time
- Writing/Editing
- IT Services and IT Consulting and Outsourcing and Offshoring Consulting
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