Learning and Development Support Officer

3 weeks ago


Manila, National Capital Region, Philippines MA Financial Group Full time

The Learning and Development Support Officer will support the Finsure Broker Academy (the mentoring program designed for New to Industry Brokers). The LDSO will also be required to support the rest of the Learning and Development team (Infynity Training and Wikibroker Credit Concierge) as and where required for:

  • Planned leave absences
  • Unplanned leave absences
  • Termination of staff
  • Peak workloads

Duties & Responsibilities:

  • File Review support
  • Fresh Desk ticket assistance with general enquiries from Finsure Broker Support regarding Academy interviews, MFAA renewal forms, terminations, etc.
  • Academy Onboarding - New Broker Academy Broker Checklist to be followed
  • Monthly Mentor Fee Audit
  • Trigger Compliance Audit pending Academy Broker Graduation / removal from File review task / Change of Mentor tiers / File investigation.
  • Update of outdated Learning Materials including PowerPoints, logos & dates, etc.
  • Train other staff in the Philippines & Australia [& our customers in Australia as required] on the use of our proprietary software platform Infynity
  • Other tasks, as assigned by the People Leader of the team or by the Head of People & Development at Finsure

Knowledge, Skills, and Experience Required:

  • Medium level experience with use in spreadsheets
  • Ability to quickly form relationships with new members
  • Meeting of required processing timeframes as advised by management
  • Ability to work in a fast-paced environment
  • Ability to time-manage
  • Attention to detail with a high level of accuracy
  • At least 2 years of working experience in a related field is required for this position
  • Ability to move between departments as required by the business
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