KC Finance Process Excellence Supervisor

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

You will focus on identifying areas of improvement and implement processes and new tools to achieve operational excellence in all O2C departments in the KC organization. You will act as a subject matter expert for all O2C areas and technical tools (i.e. HRC, DMT, etc.). You will be responsible to improve efficiency and work with the Accounts Receivable Manager to drive, implement and execute pending projects. You will be responsible for training delivery including training content while aligning concept and methodology with the Training Supervisor.

• In depth knowledge of O2C end- to- end process, able to act as point of contact and subject matter expert on all aspects (process, technical, best practice, system controls, etc.) for the KC
• Responsible for the adherence to the standard policies and procedures (T1 to T4) documents within O2C
• Identify any deviations and document required exceptions to the standard documents in the Exception Management Tool (EMT) and validate exceptions in EMT periodically.
• Maintain high quality and up-to date Working Instructions (T4) at all times
• To identify and work on techniques and best practices needed for the Knowledge Center in Cebu.
• Productivity review and analysis and suggestion for process improvements to improve the performance.
• Work closely with the Process Excellence and Training Supervisor (dotted line reporting into this function) in the application of continuous improvement methodology.
• Exercise considerable judgement and decision-making skills in interpreting complex information and providing management with expert recommendations concerning viable options for operational changes.
• High Radius Maintenance: ensure system set up is in compliance with requirements and representative of the workflow (i.e. country specific collection strategies) with close collaboration with country finance organization, AR Supervisor and GPO. Ensure a clear escalation path is defined and communicated to the countries.
• Propose and implement actions to improve processes, obtain/maintain Customer Excellence and Best in Class Service. Review process improvement opportunities with AR Manager and GPO Team, incorporating customer-directed changes into the plan, and obtaining final sign-off on the deliverables.
• Work together with GPO Team:
  • High Collaboration with the Financial IT Projects specialist on site and Global Process Owners (GPO) on global projects and data integrity.
  • Collaborate with GPO to drive standardization, automation, and the adoption of best practices across O2C operations (Process review, documentation collaboration, system changes, testing, etc.)
• Acting as business partner with the Collection Supervisor and Credit Supervisor, supporting in the identification of process improvement opportunities and in the implementation, process changes and monitoring of KPI's (as assigned).
• Establish the training curriculum for O2C with the support of the Process Excellence and Training Supervisor and GPO.
• Prepare training content and deliver trainings and support staff in the most efficient and effective use of financial systems. Conduct regular systems and processes reviews with KC teams to ensure full utilization and efficiency.
• Overseeing the development and implementation of new financial systems to ensure they meet the organization's needs in alignment with Systems and Implementation Supervisor for framework and implementation schedule.
• Other duties may be assigned from time to time.

Your Skills and Experiences

• Minimum of 3 years working experience in Finance (Order to Cash) and Credit functions in Kuehne+Nagel (including collections, credit, cash allocations, account opening, CIP, DMT and other Kuehne Nagel systems).
• Minimum of 2 years in Freight Forwarding
• 3 years proficiency in ACON financial systems
• Should have very strong operational knowledge related to MS365 (Excel, Excess, Word, PowerPoint), Salog, ACON+
• High standards of confidentiality to handle sensitive information
• Strong knowledge of collection + credit processes and AR Policies & Procedures
• Excellent negotiation and customer service skills requiredHigh level of competence in Excel
• Project and Stakeholder management
• Excellent verbal and written communications skills
• Strong attention to detail and excellent follow-up skills required including time management.
• Must be able to work well with team/individuals at all levels inside and outside of the organization.
• Self-Starter with the ability to work with minimal supervision
• Strong personal drive and ability to think in different ways about a single challenge

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.