Customer Support Representative
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NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
- Respond to customer inquiries via phone, live chat, and email within defined service levels
- Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
- Escalate complex cases to the right team with clear, complete notes
- Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
- Identify recurring issues and share feedback to improve help articles and processes
- Meet quality, productivity, and customer satisfaction targets
- 1+ year of experience in customer support, call center, or client-facing service roles
- Excellent spoken and written English
- Calm, empathetic, and solution-oriented communication style
- Comfortable using helpdesk, CRM, and ticketing tools
- Strong attention to detail and ability to multitask across channels
- Availability to work U.S. business hours
- Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
- Experience supporting U.S. customers
- Experience in e-commerce, SaaS, or healthcare support
- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development
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