Customer Support Representative

1 day ago

Taguig, Metro Manila, Philippines OSA Outsourcing Advantage Remote Full-time ₱223,200 - ₱357,120 Contract

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back‑office and customer service support for US‑based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

  • Respond to customer inquiries
  • Resolve issues professionally
  • Document interactions accurately
  • Escalate complex issues
  • Meet response‑time goals
  • Maintain customer satisfaction
  • Collaborate with internal teams
  • Follow company procedures

Requirements

  • 2+ years of customer service experience
  • Excellent English communication
  • CRM/ticketing system experience
  • Problem‑solving skills
  • Ability to multitask
  • Professional attitude
  • Reliable internet
  • Customer‑focused mindset
  • English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
  • Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

  • Experience with Zendesk, Freshdesk, Intercom, or Salesforce
  • BPO or SaaS experience

Benefits

  • Opportunity to work on diverse and exciting projects
  • Supportive and collaborative work environment
  • Weekly payments
  • Weekends off
  • Growth opportunities