Customer Experience Training

3 days ago

Muntinlupa, Metro Manila, Philippines ExlService Holdings, Inc. Full-time ₱391,000 - ₱614,000 Contract

ExlService Holdings, Inc. in the Philippines (Metro Manila) is seeking a Classroom Management/Modules/Up-training role to monitor agent calls, identify coaching needs, and drive improvements in customer experience through targeted training programs and materials development.

You will conduct one-on-one coaching, lead learning sessions for agents and support teams, and develop Foundation Skills Training as needed.