37238203228- Amazon Case Manager

4 weeks ago

Manila, National Capital Region, Philippines Activate Talent Full time

Job Title: Amazon Case Manager

Schedule: M-F, 9AM -5PM PacificTime

Salary: $1,000 - $1,500/month

We're looking for an experienced Amazon Case Manager with a strong background in the supplements space to join our team. In this role, you'll own backend troubleshooting across Seller Central — submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant. Bonus points if you've worked closely with brand operations in the supplement or wellness cat

To expedite the hiring process, please complete the assessment immediately after submitting your application: https://app.testgorilla.com/s/01rqv7ni

Responsibilities:

  • Own case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as the go-to expert for backend resolution — ensuring swift reinstatement of listings and minimizing downtime.
  • Maintain organized case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing to ensure all listings meet Amazon's compliance requirements.
  • Support day-to-day brand operations including listing audits, logistics coordination, and customer experience — with special attention to supplement-specific regulations.

Requirements:

  • 2+ years of experience managing Seller Central backend issues — ideally within the supplement, wellness, or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

Tools to use

  • Amazon Seller Central
  • Project Management Tools
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