Hotel Manager

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Office Parties

Professional Development

Job Training

We are looking for an experienced and results-driven Hotel Manager to oversee the overall operations, profitability, guest experience, and commercial activities of the property.

The Hotel Manager will be responsible for ensuring smooth day-to-day operations across all hotel departments and commercial areas while maintaining company standards, achieving business targets, developing employees, and delivering an excellent guest experience.

KEY RESPONSIBILITIES

OPERATIONS MANAGEMENT

• Oversee the overall daily operations and profitability of the property, including hotel rooms and commercial units.
• Ensure compliance with company policies, procedures, house rules, and operational standards.
• Conduct daily team briefings and ensure proper communication of operational priorities.
• Monitor reservations, room allocation, occupancy, and room availability on a daily basis.
• Coordinate with OTA Account Managers regarding promotions, rates, payment advice, and account concerns.
• Review and validate discounts, rate adjustments, and other revenue-related transactions for proper documentation.
• Conduct regular property rounds and inspections to ensure assigned tasks are properly completed and standards are consistently maintained.
• Handle confidential and sensitive company information appropriately.
• Manage the property's P&L and work toward achieving company-set financial targets.
• Identify opportunities to improve revenue, reduce unnecessary expenses, and increase overall property profitability.
• Ensure hotel rooms, outlets, commercial units, and other revenue-generating areas operate efficiently and profitably.
• Monitor and execute approved CAPEX projects within the agreed timeline and budget.
• Review operational expenses and ensure requests and payables are supported by approved contracts, purchase orders, and proper documentation.

CONTRACT & SUPPLIER MANAGEMENT

• Coordinate, review, negotiate, and prepare contracts with suppliers, contractors, and service providers for management/BOD endorsement.
• Ensure proper implementation of approved contracts and agreements.
• Monitor supplier and service provider compliance and initiate appropriate action for contract violations when necessary.

TRAINING & TEAM DEVELOPMENT

• Provide regular training and coaching to employees regarding company policies, procedures, service standards, and operational processes.
• Address operational concerns and provide appropriate solutions.
• Develop a culture of accountability, teamwork, professionalism, and service excellence.
• Monitor employee performance and ensure proper implementation of company standards.

SALES & LOCALIZED MARKETING

• Develop and implement localized promotions, events, partnerships, and other initiatives to increase hotel revenue.
• Support the implementation of the company's sales and marketing calendar.
• Identify opportunities to increase room sales, commercial leasing, and other revenue streams.
• Work closely with relevant teams to maximize the property's market presence and revenue potential.

COMMERCIAL LEASING

• Prepare property sales kits, proposals, rate sheets, and other marketing materials for commercial units.
• Handle client inquiries, proposals, ocular inspections, and presentations.
• Explain leasing terms, requirements, and agreements to prospective clients.
• Coordinate the submission and validation of client requirements.
• Prepare recommendations for final contracts and agreements.
• Facilitate negotiations, closing of transactions, and contract signing.
• Provide after-sales support from client move-in and renovation through contract termination.
• Address tenant concerns and recommend improvements to commercial leasing programs and policies.

ROOM & QUALITY AUDIT

• Monitor room attendants' assignments and ensure cleaning standards are consistently followed.
• Conduct room inspections using the prescribed quality checklist before releasing rooms as Vacant Clean.
• Ensure all quality-assured rooms are properly updated in the PMS and ready for guest check-in.
• Prepare DNR reports with supporting Incident Reports for rooms requiring Do Not Rent status.
• Conduct regular inspections of common areas and other guest-facing facilities to maintain property standards.