Team Leader

1 week ago

Cebu City, Central Visayas, Philippines Wipro Technologies Full time

Search by 'Skills' or 'Keywords' or 'Requisition ID'

Search by Country

Select how often (in days) to receive an alert:

Work with usTitle: Team Leader (Healthcare)

Requisition ID: 39632

City: Cebu

Country/Region: PH

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to execute the process and drive the performance of the team on the key metrics of the process.

Do
  1. Ensure process is executed as per the client contract
    1. Conduct briefings before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes.
    2. Prepare notes from the huddle meetings and share it with the team.
    3. Prepare and share the performance data of the team with the client at the end of the shift.
    4. Interact with the client and prepare note to share updates and changes with the team.
    5. Review the performance on the key process metrics and conduct RCA to improve quality parameters.
    6. Prepare presentation on weekly and monthly performance data for the manager to be shared with the client.
    7. Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects.
    8. Be part of the discussion between manager and WFM team on forecast and number of agents required.
    9. Organize fun hours on Friday for the team to promote team engagement.
    10. Identify opportunities for automation within the account and share it with the manager.
    11. Provide details and data to the automation team to support the automation initiative.
  2. Drive performance of the team on the identified metrics of the process
    1. Review last 6-8 weeks performance data (RAG) and identify low performers.
    2. Provide feedback and coach the outliers/ low performers to improve their performance metrics.
    3. Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers.
    4. Handhold the employees on performance on process and monitor for improvements.
    5. Identify training needs for new joiners especially and track their daily progress.
    6. Conduct process trainings as well as refresher trainings to bridge the capability gap or if there is any change from the client's end.
  3. Stakeholder Interaction & Management
    1. Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts.
    2. Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
    3. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account.
    4. Work with quality team to ensure the quality improvements as per the delivery standards of the contract.
    5. Provide timely assistance in case of an escalation and support resolution of escalations/ issues.
  4. Effective Team Management
    1. Resourcing
      1. Hire adequate and right resources for the team.
    2. Talent Management
      1. Ensure adequate onboarding and training for the team members to enhance capability & effectiveness.
      2. Build an internal talent pool and ensure their career progression within the organization.
      3. Manage team attrition.
      4. Drive diversity in leadership positions.
    3. Performance Management
      1. Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports.
      2. Ensure that the Performance Nxt is followed for the entire team.
    4. Employee Satisfaction and Engagement
      1. Lead and drive engagement initiatives for the team.
      2. Track team satisfaction scores and identify initiatives to build engagement within the team.

    We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

    If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

    Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

    Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines JustPressOne, Inc. Full time

    Join JustPressOne, a company that puts employees first because we believe that engaged and motivated teams drive success We are looking for a highly analytical, results-driven Team Leader who can think quickly, multitask, and thrive under pressure while leading a high-performing remote team.In this role, you will lead by example, inspire your team, and...

  • Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines Go-Get Data Consultancy Full time

    We are seeking a dynamic and experienced Team Leader to oversee a team supporting a Medical Device Account. The ideal candidate will have a strong background in healthcare, medical devices, or related industries, along with exceptional leadership and communication skills. The Team Leader will be responsible for managing team performance, ensuring compliance...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines 1840 & Company Full time

    This range is provided by 1840 & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$6.00/hr - $7.00/hrJob Title: Team Leader - BPOJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team. The Team Leader will be responsible for managing a team of...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

    About the roleThis is a full time Team Leader (Healthcare) role based in Cebu City. As the Team Leader, you will be responsible for overseeing and managing a team of representatives within the healthcare sector. You will play a vital role in ensuring the smooth operation of the customer service function and the delivery of high-quality support to our...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Minacs Full time

    Apply NowJob Title: Team LeaderJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision...

  • Team Leader

    3 weeks ago

    Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time

    Team Leader - HealthcareQualifications:- 2 years TL in BPO- Experienced handling healthcare account- Willing to work on site- Willing to start ASAPJob Type: Full-timePay: Up to Php44,000.00 per monthBenefits:Life insurancePaid trainingPay raiseSchedule:8 hour shiftSupplemental Pay:13th month salaryOvertime payPerformance bonusYearly bonusExperience:Team Lead...

  • Team Leader

    3 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Inc. Full time

    Position Overview:The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Monitors the performance of each team member against specified account/program metrics, and...

  • Kitchen Team Leader

    4 weeks ago

    Cebu City, Central Visayas, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader1. has a personal motorbike for mobility within Cebu City and Mactan2. is willing to commit to a minimum of 5yrs employment and beyond3. has at least 4year experience in the food industry5. has an understanding of standards and how to implement them among branchesThe Kitchen Team Leader will be:1. classified as a management level...

  • Hospitality Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Shangri-La Group Full time

    Job SummaryWe are committed to hiring the best talent to join our team at Shangri-La Mactan, Cebu. As a Hospitality Team Leader, you will play a vital role in ensuring seamless guest experiences, driving sales growth, and maintaining exceptional service standards across all departments.As a key member of our management team, you will be responsible for...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines SSG Full time

    Account: Local Financial AccountWork Arrangement: On-siteSchedule: ShiftingAbout The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.Taking charge of team...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Supportware Philippines Inc. Full time

    Add expected salary to your profile for insights.Supportware Philippines Inc. is hiring a Full time Team Leader role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleHow do your skills match this job?Sign in and update your profile to get...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    Job SummaryThe TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience, upsell customers for them to get the best value for their money, and retain customers in the organization.Responsibilities include but are not limited to: Improve ambassadors performance by providing coaching, real-time feedback...

  • Retail Store Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines A.L. Amizade Marketing Inc. Full time

    STORE TEAM LEADERQualifications:Education: Bachelor's degreeExperience: A minimum of two (2) years experience as an Assistant Store Leader or Cashier in retail or food service industrySkills:Must be an outgoing and fun person with great leadership skillsOrganization skills – able to juggle multiple tasksAble to effectively communicate with management,...

  • AI WFH Team Leader

    16 hours ago

    Cebu City, Central Visayas, Philippines CebuVA AI Call Center Full time

    ? AI Work-From-Home Team Leader (Remote) | CebuVAJoin CebuVA as a Team Leader and help us build the future of work We're looking for motivated leaders to guide and grow remote teams using AI-powered tools. This role is perfect for those who love coaching, are tech-savvy, and want to create impact from anywhere. Responsibilities:Recruit, train, and support...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Team Leader, you will be responsible for overseeing and guiding a team to achieve its objectives efficiently. You will be the key point of contact between team members and management, ensuring that projects are completed on time and meet the company's standards. Your role will involve motivating the team, managing performance, and facilitating effective...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time

    Team Leader monitors the call center activities and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments to staff. Has to serve as a resource to staff and...

  • Software Engineering Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    HawodTech Solutions is looking for a seasoned Software Engineering Team Leader to lead our technical teams. As a key member of our organization, you will be responsible for ensuring the success of software engineering projects.In this role, you will partner with cross-functional groups, including product managers, project managers, and designers, to deliver...

  • Team Leader II

    3 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Cebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHLThe Experience Center Team Leader II is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This needs to be accomplished by fully communicating job descriptions, performance expectations and career paths as well as...

  • Team Leader of Finishing Carpenter

    6 days ago

    Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full time

    Bound for Papua New Guinea* Minimum Grade 12 or equivalent. Certification or trade qualification in Carpentry / Joinery / Woodworking (preferred).* Minimum 5 years of experience in finishing carpentry, including trim work, cabinetry, and decorative woodwork. Minimum 2 years of experience in a supervisory or team leader role. Experience with high-end...