Singapore Account| Dayshift|Experienced Call Center Support

2 weeks ago


Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Responsibilities include handling customer service-related concerns that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment. The role also ensures that customer inbound and outbound telephone inquiries are answered efficiently and in a timely manner, maintaining compliance with departmental standards. They identify and fulfill clients' necessities by providing an exceptional customer experience.

BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 30-40K and other great benefits including:

  1. HMO Health Insurance from day 1 for you and your unlimited qualified dependents
  2. Life Insurance from day 1
  3. Retirement Plan
  4. Transportation Allowance
  5. Rice Allowance
  6. Medical and Dental Allowance
  7. Shift Differential
  8. Staff Loan
  9. Tuition Fee Reimbursement
  10. Bereavement Assistance
  11. Total of 35 leaves credits in a year

CAREER GROWTH:
Be part of our fast-growing teams of Customer Solutions Officers with internal movement career opportunities within Citi.

REQUIREMENTS:

  1. Bachelor's degree holder, college undergraduate, or high school/senior high school graduate with a minimum of 12 months of BPO international voice account experience
  2. Above average English communication skills and comfortable speaking with other nationalities
  3. Amenable to working on shifting schedules, holidays & weekends (fixed 5-day work week)
  4. Amenable to working in Bonifacio Global City, Taguig
  5. Applicants should be eligible to legally work in the Philippines

We are now accepting WALK-IN applicants every Monday to Friday at 9am to 5pm at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig. Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.

Job Family Group: Customer Service

Job Family: Service

Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

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