Strategic WFM Analyst

3 days ago

Cebu City, Central Visayas, Philippines Fgc-944b970 Remote Full-time ₱446,000 - ₱781,000 Contract

FGC+ is transforming US businesses through outsourcing, building remote teams, and delivering exceptional service. Our Workforce Management (WFM) Analyst protects SLA and ASA targets by owning forecasting, scheduling, and intraday management, aligning staffing with business demand.

You will forecast demand by channel, convert it into staffing, optimize schedules, monitor intraday performance, and deliver data-driven insights with Power BI or Tableau.