Intraday WFM Analyst – Real-Time, Data-Driven Decisions

A human resource management firm in Cebu City seeks a Real-Time Analyst to monitor service levels and call queues. The role involves ensuring SLA targets are met, managing agent schedules, and providing real-time performance insights. Candidates require at least 2 years of college education and 2 years of experience in workforce management. This position...

Cognizant Technology Solutions Philippines Inc. in Cebu is seeking a Workforce Management (WFM) Real Time Analyst to monitor intraday operations, track agent schedule adherence, and support workforce optimization. The role partners with Operations and WFM teams to ensure service levels and targets are met.We require 2+ years in Real-Time/Workforce...

MicroSourcing in the Philippines is seeking a Senior Real-Time Analyst (Global WFM) to manage real-time service delivery across international sites. Based onsite in BGC, Taguig, you will oversee queue performance, SLAs, and headcount distribution for Australia, Manila, and India. You will lead crisis management, act as a central liaison for the Workforce...

TASQ Staffing Solutions is seeking a MIS Reports Analyst to join on-site in Cebu (F. Cabahug St. or Cebu IT Park).You will support Operational Leadership and clients with daily metrics, create and maintain real-time applications like WFM/RTA tools, and publish data for the operations team. The role requires 5–8 years in a related field, advanced MS Office...

Everise is seeking a Workforce Management Analyst in the Philippines to support intraday operations and performance reporting. You will monitor real-time floor activities, compare forecasts with actuals, and provide critical inputs to WFM leadership.A strong MS Excel skillset and experience with Verint or similar WFM tools are essential. This role requires...

Job Summary We are looking for a Workforce Management (WFM) Real Time Analyst to monitor real-time operations, track agent schedule adherence, and support workforce optimization. The role is responsible for managing intraday staffing, queue performance, service levels, and adherence reporting while partnering closely with Operations and WFM teams to ensure...

This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrative reports and recommendations and...

Moder is seeking a Real-Time Analyst to monitor and optimize contact center performance in real time, ensuring service levels and staffing alignment are met. You will work with operations, including vendor partners, to identify variances and deliver actionable insights for timely decisions that improve service quality and customer satisfaction. You will...

Job Summary:The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify...