Real-Time Workforce Planner

IntouchCX in the Philippines is seeking a Real Time Analyst (RTA) to monitor and optimize real-time performance of contact center teams. The role involves analyzing scheduling, queues and forecasts and communicating insights to management and team leaders.You will adjust staffing, solicit extra hours when needed, monitor attendance and adherence, and ensure...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements.Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...

ING Hubs B.V. Philippine Branch is actively seeking a Real-Time Workforce Analyst to manage end-to-end intraday workforce planning, monitor live performance, and implement real-time interventions to protect service levels.You will partner with Operations, HR, IT, Workforce Planning, and Team Leaders to standardize processes, deliver hourly updates, and...

Discover your 100% YOU with MicroSourcing! Position: Workforce Team Lead - Real Time Management (AU Consumer Telco) Location: BGC, Taguig Work setup & shift: Onsite | Dayshift Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer...

Company DescriptionSEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. For over 25 years, we've been helping people live more fulfilling, productive working lives — and helping organisations succeed.By joining us, you'll be part of a multinational technology business with the energy and collaboration of a...

Work Set Up: Remote (might be required to work onsite at least once a month, preferably with Manila) Schedule:8 PM-5 AM, M-F; Manila (can change based on business needs) Equipment: Company Provided The Workforce Capacity Planner is responsible for analyzing historical trends, forecasting future workforce requirements, and developing staffing models to...

Concentrix is seeking an Associate Real-Time Management to join our Workforce Management team in a dynamic BPO environment in Manila. The role focuses on real-time monitoring of staffing and queue performance to meet client SLAs across multiple channels.You will coordinate with IT and operations, escalate issues, and drive continuous improvements to service...

Ibex Limited is seeking a Workforce Manager to lead a team of WFM professionals responsible for all facets of workforce planning and intraday management. You will determine schedules and resources for call queues, collaborate with site leaders, and develop contingency plans during peak demand periods to ensure optimal coverage.You will oversee forecasting,...

Compass Experience Labs in Manila is seeking a Real Time Analyst to manage and balance service levels across locations, lines of business, and products in line with contractual goals. The analyst provides timely communication regarding performance and works closely with Operations to optimize queues.The role requires knowledge of real-time analytics, strong...