Operations Assistant

Keep Every Order Moving Through Precision and Seamless Coordination

Behind every exceptional jewelry experience is a well-coordinated operation. From vendor purchase orders and shipment tracking to customer order management, accuracy and timely execution keep every detail on track. As an Operations Assistant - Jewelry & Packaging, you'll support the smooth flow of orders, maintain vendor relationships, and coordinate with courier partners to help deliver a seamless customer experience. Build your career with Emapta, where top 1% talent gains access to international business experience, long-term career growth, and a premium professional environment that recognizes expertise and ambition.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Drive to exceed goals and targets
• Strong attention to detail in a fast-paced environment
• Clear and concise communication skills across in-person, email, and chat interactions
• Collaborative team player
• Ability to manage multiple tasks simultaneously
• Computer-savvy with demonstrated knowledge of Excel

Preferred Qualifications

• Experience in jewelry processing, including special orders and purchasing
• Experience with NetSuite systems
• Experience in a fast-paced, high-volume work environment
• Passion for socially and environmentally responsible organizations
• Experience supporting or leading projects in a team environment

Key Responsibilities

• Manage, process, and track vendor purchase orders and customer orders, ensuring accuracy and timely arrival
• Build and maintain strong relationships with external partners and vendors
• Communicate with courier partners through phone and email to track shipments
• Complete high-volume data entry accurately within specified timeframes
• Meet performance goals and targets set by leadership
• Collaborate with cross-functional teams to coordinate customer timelines and ensure smooth order fulfillment

About the Client

Our client is a digitally driven fine jewelry company transforming how customers discover and purchase diamonds, engagement rings, and fine jewelry. They combine e-commerce technology with personalized showroom experiences, supported by innovative digital tools and customer-focused service. With a strong commitment to responsible sourcing, transparency, sustainability, and traceability, they offer ethically sourced diamonds and jewelry while using technology and data to create seamless experiences and modernize the global fine jewelry industry.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.