Customer Service for Global Home Security Account

4 weeks ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time
Customer Service for Global Home Security Account

We are seeking an exceptional Customer Service Representative to join our team in Cebu Central Visayas on a full-time basis. In this role, you will be the primary point of contact for our global home security account, providing world-class customer service to our valued clients.

What you'll be doing
  1. Answering inbound customer calls and responding to emails in a timely and professional manner
  2. Troubleshooting customer issues and working to resolve them efficiently and effectively
  3. Providing product information and technical support to customers
  4. Documenting customer interactions and maintaining accurate records
  5. Referring complex issues to the appropriate team members or departments
  6. Contributing to continuous improvement initiatives to enhance the customer experience
What we're looking for
  • At least a senior high school graduate
  • With 1 year Customer Service Experience (not limited to BPO or working directly with customers and providing high-quality service)
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking skills to resolve customer issues
  • Fluency in both written and spoken English
  • A passion for delivering exceptional customer service and a commitment to professional development

If you are passionate about customer service and ready to join a dynamic, growing organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards a rewarding career.

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