IT End User Computing Engineer

2 weeks ago

Taguig, National Capital Region, Philippines Probe Group Full time
Job Description

Main Activities and Responsibilities:

  • Fully onsite duty.
  • Ensure the availability and productivity of computing the devices on every seat used by the business
  • Ensure the safekeeping of IT assets and its management
  • Be part of the primary service relationship interface between key site leaders and IT for service related activities.
  • Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks
  • Foster open communications between site stakeholders, establish relationships and clear understanding of business requirements
  • Be an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.
  • Review the ongoing IT delivery and assurance activities and provide periodic reports
  • Participate on Monthly business reviews and meetings
  • Drive appropriate initiatives and improvement plans to achieve increased customer satisfaction
  • Own and drive to completion issues on improvement and implement action plans as required
  • Foster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.
    • Core Competencies
    • Strategic Involvement
    • Business Acumen
    • Ability to work and coordinate with cross-functional teams
    • Increased Autonomy
    • Ownership of Outcomes
    • Innovation and Continuous Improvement
    • Decision-Making Authority
      • Key Skills And Capabilities
      • Ability to lead multiple IT teams to meet or exceed business expectations
      • Quality Focus and Attention to Detail
      • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
      • Analytical mindset with the ability to analyze performance metrics and make data-driven decisions
      • Collaborative mindset and the ability to work effectively with cross-functional teams
      • Continuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.
      • Experience with enterprise desktop end to end management
        • Qualifications And Typical Experience
        • Bachelor's degree in Information Technology / Computer Studies / Engineering or similar
        • ITIL Certification (Desirable but not required)

P.S: It's a rotational shift

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