Travel Account BPO Trainer

4 days ago

Taguig, Metro Manila, Philippines Recruitify_HR Full-time

Job Summary

We are looking for an experienced BPO Trainer for a Travel Account (Expedia) to deliver new hire and refresher training programs. The role involves facilitating training sessions, improving agent performance, and ensuring operational readiness for customer service teams.

Location: MOA / McKinley Onsite
Salary: Open

Key Responsibilities

  • Deliver training for new hires and existing agents.
  • Facilitate product, process, and soft skills training.
  • Conduct training using presentations, manuals, and learning tools.
  • Coordinate training schedules with operations.
  • Assess trainee performance and provide coaching.
  • Improve training materials based on process updates.
  • Work with QA and Operations to improve agent performance.

Qualifications

  • BPO Training experience required
  • Travel account experience preferred (Expedia highly preferred)
  • IGT or WNS experience is a strong advantage
  • Excellent facilitation and communication skills
  • Experience delivering classroom or virtual training