Travel Account BPO Trainer
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Travel Account BPO Trainer (Expedia) | IGT/WNS Preferred | Urgent Hiring
On-site - Taguig 5-10 Yrs Exp Bachelor Full-time
Location: MOA / McKinley – Onsite
Job Description
We are looking for an experienced BPO Trainer for a Travel Account (Expedia) to deliver new hire and refresher training programs. The role involves facilitating training sessions, improving agent performance, and ensuring operational readiness for customer service teams.
Key Responsibilities
- Deliver training for new hires and existing agents.
- Facilitate product, process, and soft skills training.
- Conduct training using presentations, manuals, and learning tools.
- Coordinate training schedules with operations.
- Assess trainee performance and provide coaching.
- Improve training materials based on process updates.
- Work with QA and Operations to improve agent performance.
Qualifications
- BPO Training experience required
- Travel account experience preferred (Expedia highly preferred)
- IGT or WNS experience is a strong advantage
- Excellent facilitation and communication skills
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
Working Location
3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines