Travel Account BPO Trainer

9 hours ago

taguig, metro manila, Philippines Recruitify_HR Full-time ₱614,000 Contract

Travel Account BPO Trainer (Expedia) | IGT/WNS Preferred | Urgent Hiring

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Location: MOA / McKinley – Onsite

Job Description

We are looking for an experienced BPO Trainer for a Travel Account (Expedia) to deliver new hire and refresher training programs. The role involves facilitating training sessions, improving agent performance, and ensuring operational readiness for customer service teams.

Key Responsibilities

  • Deliver training for new hires and existing agents.
  • Facilitate product, process, and soft skills training.
  • Conduct training using presentations, manuals, and learning tools.
  • Coordinate training schedules with operations.
  • Assess trainee performance and provide coaching.
  • Improve training materials based on process updates.
  • Work with QA and Operations to improve agent performance.

Qualifications

  • BPO Training experience required
  • Travel account experience preferred (Expedia highly preferred)
  • IGT or WNS experience is a strong advantage
  • Excellent facilitation and communication skills

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines