Customer Service Representatives

2 days ago

Cebu City, Central Visayas, Philippines Virtual Staffing Solutions Full-time ₱201,000 - ₱312,000 Contract

Free with email or Google

Save this job and keep your search organized

Create a free account to save jobs, create alerts and return to this listing from your dashboard.

Free with email or Google

By continuing, you agree to our Terms & Privacy Policy.

1 - 3 Years

PROBATIONARY

Job Description

Utilizes problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all company policies, standard operating procedures, and contract coverage.
Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
Maintains current knowledge of all company policies, procedures, & programs.
Responsible for effectively handling general customer service, pre-appointment, post-appointment, and payment services calls.

Must have at least 1 year of BPO customer service experience, preferably with a home warranty background.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in MS Office and CRM systems.