Customer Service Representative
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WHAT YOU'LL OWN
- Handleinbound and outbound calls, emails, and chats with professionalism,accuracy, and care
- Resolvecustomer concerns efficiently while maintaining a high standard of servicequality
- Accuratelydocument all interactions, updates, and resolutions in the system in realtime
- Coordinatewith internal operations teams to ensure seamless case handling andfollow-through
- Identifyrecurring issues and elevate patterns to supervisors proactively
- Meet andconsistently maintain daily and weekly performance targets
- Supportthe operations team during high-volume periods with flexibility and solutions-first mindset
- Upholdcompany policies, compliance standards, and quality guidelines in everyinteraction
WHOYOU ARE
- 3+ yearsof experience in a customer service or call center environment (Required)
- Operations-oriented- you understand that consistency, accuracy, and process matter
- A clear,professional communicator — written and verbal, every single time
- Detail-drivenand thorough when documenting cases and following through on commitments
- Calm underpressure and able to manage high call volumes without compromising quality
- Areliable, accountable teammate who shows up consistently and takesownership of their work
- Tech-savvyand comfortable navigating multiple systems and tools simultaneously
- Flexiblewith shifting schedules and fully dependable in a remote work setup
WHATWE OFFER
- Full-timeremote work with a complete WFH support program
- MaxicareHMO + PhilHealth coverage
- SIL, PTO,and a special birthday leave
- Paidvacation leave
- Zero-interestemployee loan program
- Performancebonuses and merit-based recognition
- MonthlyGen Pow-Wows and team engagement events with prizes
- ArviosLeadership Development Academy and workshop programs
- Monthly1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Laptop/ComputerSpecs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, orhigher equivalent.
- ForWindows users: Windows 11 OS is required
- Noise-CancellingHeadset
- DualMonitor is mandatory
- BackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and PowerOutage Backup
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