CSR Back Office Bahasa Expert
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A bilingual professional who is comfortable reviewing high-volume customer interactions, has strong attention to detail, and can confidently communicate findings and coaching recommendations in Bahasa Malaysia and English.
Location: Philippines
Work Setup: Onsite
Requirements:
- Fluent in Bahasa Malaysia and English, both written and verbal.
- At least 1 year of BPO experience in a BPO, customer service, or shared services environment.
- Experience handling customer service, technical support, e-commerce, ride-hailing, fintech, or similar accounts is preferred.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to identify process and compliance gaps.
- Good communication and presentation skills.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Willing to work onsite and on a shifting schedule, including weekends and holidays.
- Candidates must be currently based in the Philippines and able to work within the required PH site.
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