Front Desk Officer

1 day ago

Quezon City, Metro Manila, Philippines Seda Hotels Group Full-time ₱335,000 - ₱469,000/year

Seda Vertis North is seeking a warm, service-oriented, and detail-focused Front Desk Officer to be the face of the hotel and deliver exceptional guest experiences from arrival to departure. This role is responsible for providing efficient check-in and check-out services, handling guest requests, and upholding seda service standards to ensure every guest enjoys a seamless and memorable stay.

Key Responsibilities

  • Welcome guests and efficiently handle check-in, check-out, room assignments, and payment transactions.
  • Respond promptly and professionally to guest inquiries, requests, and concerns.
  • Maintain accurate guest records, reservations, and billing information.
  • Coordinate closely with Housekeeping, Reservations, Security, and other departments to ensure seamless guest experiences.
  • Monitor room status, availability, and guest preferences to support operational efficiency.
  • Process cashiering transactions and ensure accuracy of reports, postings, and documentation.
  • Promote hotel facilities, services, and special offers to enhance the guest experience.
  • Consistently deliver service in accordance with seda service standards, ensuring warm, personalized, and professional guest interactions.
  • Adhere to hotel policies, procedures, and brand standards at all times.

Qualifications

  • Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • At least 1 to 2 years of Front Office experience in a hotel environment is preferred.
  • Strong understanding of Front Office operations, guest service standards, and hospitality best practices.
  • Proficient in Opera Cloud PMS and Microsoft Office applications.
  • Knowledge of seda service standards or experience in a branded hotel environment is an advantage.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong attention to detail, problem-solving abilities, and a positive attitude.
  • Able to work flexible schedules, including weekends, holidays, and rotating shifts.