Membership Relations Manager
1 week ago
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Rockwell Land Corporation
The Membership Relations Manager is responsible for leading the strategy, development, and execution of initiatives aimed at enhancing member engagement, retention, and acquisition. This leadership role involves managing a team that is dedicated to providing exceptional service to existing members, attracting new members, and ensuring the ongoing growth and success of the organization's membership program. The Membership Relations Manager will play a pivotal role in fostering long-term, meaningful relationships with members while aligning membership strategies with the company's overall goals.
Key Responsibilities:
- Lead and mentor a team of Membership Relations Associates to deliver exceptional service, ensuring alignment with organizational goals and service standards. Provide training, coaching, and performance feedback to ensure team success.
- Develop and implement strategies to increase member engagement, satisfaction, and retention. Monitor member feedback, analyze trends, and collaborate with cross-functional teams to improve the member experience.
- Drive initiatives to attract new members through targeted outreach, marketing, and promotions. Work closely with the sales and marketing teams to implement strategies that effectively grow the membership base.
- Oversee the management of member data, tracking key performance metrics (e.g., retention rates, acquisition rates, member feedback). Provide regular reports and insights to senior leadership regarding membership trends, opportunities for improvement, and success metrics.
- Ensure a high standard of service by handling escalated member inquiries, resolving complex issues, and ensuring prompt follow-up. Act as a liaison between members and the organization, ensuring that all concerns are addressed efficiently.
- Continuously evaluate and refine membership programs and benefits to ensure they are competitive, relevant, and aligned with member needs and organizational goals. Introduce new member engagement initiatives and value-added services to maintain membership loyalty.
- Work closely with marketing, sales, product, and customer service teams to ensure cohesive membership strategies. Collaborate to develop and implement initiatives that drive both member satisfaction and organizational growth.
- Manage the membership relations budget, ensuring efficient use of resources to meet strategic objectives. Allocate resources effectively to support team activities, events, and member communications.
Skills and Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 5+ years of experience in membership management, customer service, or a related field, with at least 3 years in a leadership or managerial role.
- Proven track record of driving membership growth, engagement, and retention.
- Experience managing a team and developing staff.
- Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience with data analysis and reporting tools to track key metrics.
- Strong leadership skills with the ability to motivate, guide, and develop a team.
- Excellent interpersonal and communication skills, both written and verbal, with the ability to engage and build relationships with diverse members and internal stakeholders.
- Ability to resolve complex member issues, think strategically, and implement solutions that enhance the member experience.
- Analytical mindset with a focus on identifying trends, areas for improvement, and opportunities for growth.
- A deep commitment to providing outstanding service and creating a positive experience for all members.
- Ability to understand and anticipate member needs and exceed their expectations.
- Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines.
Associate
Employment typeFull-time
Job functionCustomer Service
IndustriesReal Estate and Hospitality
#J-18808-Ljbffr-
Membership Relations Director
7 days ago
Makati City, National Capital Region, Philippines Rockwell Land Corporation Full timeThe Membership Relations Manager plays a pivotal role in fostering long-term, meaningful relationships with members while aligning membership strategies with the company's overall goals.Key Responsibilities:Lead and mentor a team of Membership Relations Associates to deliver exceptional service, ensuring alignment with organizational goals and service...
-
Membership Engagement Manager
7 days ago
Makati City, National Capital Region, Philippines Rockwell Land Corporation Full timeIn this leadership role, you will be responsible for leading the strategy, development, and execution of initiatives aimed at enhancing member engagement, retention, and acquisition.Responsibilities:Manage a team of Membership Relations Associates, providing training, coaching, and performance feedback to ensure team success.Develop and implement strategies...
-
Membership Growth Strategist
7 days ago
Makati City, National Capital Region, Philippines Rockwell Land Corporation Full timeAs the Membership Relations Manager, you will be responsible for overseeing the management of member data, tracking key performance metrics, and providing regular reports and insights to senior leadership regarding membership trends, opportunities for improvement, and success metrics.Skills and Qualifications:Bachelor's degree in Business, Marketing,...
-
Membership Consultant
7 days ago
Quezon City, National Capital Region, Philippines Fitness First Philippines Full timeClub Operations Manager at Evolution Wellness Holdings Pte. Ltd.Company DescriptionFitness First is one of the largest fitness brands in the world and is a well-known brand in Southeast Asia. With an unrivaled network and world-class clubs, Fitness First inspires people to go further in life through fitness. Since 1993, the brand has been a trusted leader...
-
Club Operations and Membership Manager
7 days ago
Quezon City, National Capital Region, Philippines Fitness First Philippines Full timeAbout Our CompanyFitness First is a leading fitness brand with a presence in Southeast Asia, renowned for its innovative approach to fitness and wellness. Our mission is to inspire individuals to achieve their full potential through healthy living and fitness.Job DescriptionThe Membership Consultant role involves working closely with customers to understand...
-
Quezon City, National Capital Region, Philippines Fitness First Philippines Full timeCompany OverviewFitness First is a well-established fitness brand in Southeast Asia, recognized for its commitment to quality and innovation. Our extensive network of clubs and expert teams enable us to deliver a comprehensive range of fitness services and programs.Job RoleThe Membership Consultant will be responsible for driving sales growth and customer...
-
Client Relationship Manager
2 days ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeAbout OgilvyOgilvy Public Relations is a global marketing and public relations agency dedicated to inspiring people and brands to make an impact through creative and innovative solutions.The Job DescriptionWe are looking for an experienced Account Assistant to join our team. As the primary point of contact for day-to-day account management, you will be...
-
Account Manager
2 weeks ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeOgilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts...
-
Senior Project Manager
2 weeks ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeOgilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts...
-
Marketing Campaign Coordinator
2 days ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeAbout OgilvyOgilvy Public Relations is a global marketing and public relations agency that inspires people and brands to make an impact through creative and innovative solutions.The Account Assistant RoleWe are seeking a highly skilled Account Assistant to join our team. As the key point of contact for day-to-day management, you will be responsible for...
-
Business Development Assistant
2 days ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeAbout OgilvyOgilvy Public Relations is a global marketing and public relations agency dedicated to inspiring people and brands to make an impact through creative and innovative solutions.The Job OverviewWe are looking for an experienced Account Assistant to join our team. As the primary point of contact for day-to-day account management, you will be...
-
Account Executive
2 days ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeAbout OgilvyOgilvy Public Relations is a global marketing and public relations agency founded in 1948 by David Ogilvy. Our mission is to inspire people and brands to make an impact through creative and innovative solutions.The RoleWe are seeking a highly skilled Account Assistant to join our team. As the key point of contact for day-to-day management, you...
-
Customer Experience Leader
7 days ago
Makati City, National Capital Region, Philippines Rockwell Land Corporation Full timeThe Membership Relations Manager will play a pivotal role in fostering long-term, meaningful relationships with members while aligning membership strategies with the company's overall goals.Responsibilities:Develop and implement strategies to increase member engagement, satisfaction, and retention. Monitor member feedback, analyze trends, and collaborate...
-
Account Assistant
2 days ago
Makati City, National Capital Region, Philippines Ogilvy Public Relations Full timeAbout OgilvyOgilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.About the RoleThe Account Assistant serves as the key point of...
-
Bank Relations Manager
1 day ago
Makati City, National Capital Region, Philippines Elev8 Holdings, Inc. Full timeAbout the Bank Relations Manager Role: We are looking for a seasoned Bank Relations Manager to join our team at Elev8 Holdings, Inc. This role involves coordinating with various departments to ensure efficient cash management, optimizing banking services, and managing banking documentation.Responsibilities:Maintain strong relationships with banks and...
-
Carrier Relations Manager
2 weeks ago
Makati City, National Capital Region, Philippines PT&T Full timePT&T Makati, National Capital Region, Philippines3 days ago Be among the first 25 applicantsJob Title: Carrier Relations ManagerThe Carrier Relations Manager is responsible for developing and managing strategic partnerships with local and international telecommunication carriers to ensure seamless network interconnection and optimized service delivery.This...
-
Labor Relations Manager
3 weeks ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionResponsibilities:Develop and implement labor relations strategies that align with the organization's goals and objectives.Lead or assist in negotiations of labor contracts, collective bargaining agreements, and other labor-related agreements.Ensure the organization's policies and practices comply with relevant labor laws and...
-
Carrier Relations Manager
1 week ago
Makati City, National Capital Region, Philippines PT&T Full timeOn-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionYour Key Contributions:The Carrier Relations Manager is responsible for developing and managing strategic partnerships with local and international telecommunication carriers to ensure seamless network interconnection and optimized service delivery.This role involves negotiating...
-
Employee Relations Manager
7 days ago
Makati City, National Capital Region, Philippines ISTA Solutions Full timeJob DescriptionAs an HR Associate at ISTA Solutions, you will be responsible for implementing and maintaining effective HR practices that support the company's growth and success. Your key responsibilities will include:Key Responsibilities:Developing and maintaining positive employee relations.Providing guidance and support to employees on HR-related...
-
Client Relations Manager
6 days ago
Makati City, National Capital Region, Philippines Aidea Technologies Full timeAidea Technologies: Driving Business Growth through InnovationWe are a leading provider of innovative solutions that drive business growth. Our team is passionate about building strong relationships with clients and staying ahead of the curve in terms of market trends.Job DescriptionThe Client Partnership Manager will play a critical role in driving business...
