IT Support Specialist/Service Desk Specialist

3 weeks ago


Pasay, National Capital Region, Philippines MicroSourcing International, Inc. Full time

Start your adventure in the wonderful world of MicroSourcing by signing up now.

IT Support Specialist/Service Desk Specialist
  • IT & Telecomms
  • Help Desk / Support
  • Mall of Asia, Pasay City
  • Contract or Temp

12/3/2025

Discover your 100% YOU with MicroSourcing
Position: IT Support Specialist
Location: Harton Corporate Center, Baclaran Parañaque
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing?
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
  • Handle users' inquiries and provide solutions promptly and in a professional manner.
  • Receive, triage, escalate, and monitor IT service requests and fault reports throughout their lifecycle using the service management tools provided.
  • Responsible for troubleshooting and fixing system issues.
  • Evaluate existing functionality and implement per business needs.
  • Develop, implement, and administer IT services, ensuring the stability, integrity, and efficient operation of all information and production systems.
  • Collaborate with regional and global team members.
  • Other duties as may be determined from time to time within the general scope of the post.
  • Provide technical expertise in system architecture and design for both on-premises and cloud-based environments.
  • Walk customers through troubleshooting steps to resolve issues.
  • Escalate complex problems to higher-level support or appropriate teams.
  • Document and maintain records of customer interactions, inquiries, and solutions.
What You Need:
  • Non-negotiables:
    • Excellent written and verbal communication skills.
    • Service Desk Specialist / IT Support experience 2+ years.
    • Strong Technical Skills.
    • Proficiency in supporting standard business software including Windows 10/11, MS Office365 (Outlook, Word, Excel, Teams, and Adobe Acrobat), VMWare, Virtual Desktop Infrastructures, and IP Phones.
  • Preferred skills/expertise:
    • Experience supporting technologies from CISCO, VMWare, Windows, and cloud services like Azure and AWS a plus.
    • ITIL, CCNA etc. certifications preferred.
    • Strong systems thinking with an analytical, creative, and systematic approach to problem-solving.
    • Ability to work deadlines and manage multiple demands.
    • Strong work ethics with high sense of integrity and accountability over the work of the team.
    • Excellent ability to create high-quality functional/technical documentation and technical requirements gathering skills.
    • Great attitude and willingness to help others.
    • Strong problem-solving and analytical skills (out of the box thinking).
    • Affinity with Technology and a willingness/eagerness to learn.
    • Able and willing to work on flexible schedules including weekends, holidays, and night shifts to support Australia, New Zealand, and APAC time zones.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit https://www.microsourcing.com/

#J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

    Help Desk Specialist - Italian LanguageWe are seeking a Help Desk Specialist to join our team at Stark Asia Solutions Inc. in Pasay City.The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong understanding of technical concepts.Key responsibilities include providing technical support via chat, email, and...


  • Pasay, National Capital Region, Philippines Global Officium Limited Inc Full time

    Job Summary:Global Officium Limited Inc is seeking a qualified Front Desk Operations Specialist to join our team. The ideal candidate will have prior experience working in a fast food chain or hotel front desk and be able to provide excellent customer service and support.Responsibilities:Interacting with guests in a friendly and professional mannerHandling...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    About the RoleWe are seeking a highly skilled and experienced IT Specialist to join our team as a Senior Help Desk Technician and Deskside Technician. In this role, you will have the opportunity to work in a fast-paced professional environment and be the first point of contact for all IT service desk incidents and requests.You will be responsible for...


  • Pasay, National Capital Region, Philippines Get Job PH Full time

    Welcome to Get Job PH, where we're dedicated to providing exceptional customer service to our valued clients. As a Help Desk Specialist, you will play a vital role in ensuring that our customers receive prompt and professional assistance whenever they need it.Our ideal candidate is a team player with excellent communication skills, who is able to work well...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    Job Overview:The IT Specialist position at Stefanini North America and APAC is ideal for individuals who are passionate about delivering exceptional customer service and technical expertise. As a key member of our team, you will be responsible for providing timely and efficient support to our customers, resolving IT related issues and escalating problems to...

  • IT Support Specialist

    3 weeks ago


    Pasay, National Capital Region, Philippines MicroSourcing International, Inc. Full time

    Start your adventure in the wonderful world of MicroSourcing by signing up now.Search JobsIT Support Specialist | MOA, PasayIT & TelecommsHelp Desk / SupportMall of Asia, Pasay CityPermanent / Full Time18/3/2025Discover your 100% YOU with MicroSourcingPosition: IT Support SpecialistLocation: MOA, Pasay City, PhilippinesWork setup & shift: Onsite | Night...


  • Pasay, National Capital Region, Philippines EXL Service Philippines Full time

    Job DescriptionAs a Healthcare Account Support Specialist, you will be responsible for answering calls and inquiries from customers while following standard policies and procedures. You will work closely with our clients to provide them with the necessary information and assistance on their products and services.About the JobThis is a dynamic role that...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: PasaySchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job DescriptionThis is a challenging opportunity to work as a Senior Help Desk Technician and Deskside Technician in a fast-paced professional environment. As an IT Specialist, you will be the first point of contact for all IT service desk incidents and requests.Your responsibilities will include fielding customer calls, troubleshooting, documenting and...


  • Pasay, National Capital Region, Philippines JOB MATCHMAKER Full time

    Company Overview:JOB MATCHMAKER is a dynamic organization seeking a skilled Front desk Receptionist to join our team. This role plays a vital part in ensuring seamless interactions between clients, visitors, and internal stakeholders.Salary Details:Manila Daily Wage: Php 645.00Meal Allowance: Php 80.00Service Charge (estimated): Php 5,000 per monthWork...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: Pasay Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: Pasay Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    About the Position">This role offers an exciting opportunity for an experienced IT Operations Manager to join our dynamic team. As the leader of our technical support team, you will be responsible for overseeing day-to-day operations, managing a team of skilled IT Analysts, and ensuring exceptional customer service delivery.Main Responsibilities">Team...


  • Pasay, National Capital Region, Philippines MetHealth Full time

    About the RoleWe are looking for a highly organized and proactive Clinical Support Specialist to support our patient care services. As a Clinical Support Specialist, you will work closely with our healthcare teams to ensure that patients receive high-quality care and attention.Your key responsibilities will include verifying coverage for treatments,...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job SummaryThis is a unique opportunity to work as an IT Specialist in a dynamic and fast-paced environment. As a Senior Help Desk Technician and Deskside Technician, you will be responsible for delivering exceptional customer service and technical support to our clients.You will be working in a 24/7 global support environment, handling customer inquiries...


  • Pasay, National Capital Region, Philippines Stefanini Group Full time

    Job OverviewThe Stefanini Group is a leading IT services company looking for a Server Support Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our servers and providing technical support as needed.


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job DetailsMultilingual Support SpecialistJoin a dynamic team as a Multilingual Support Specialist, providing technical end-user support via telephone, email, or web chat. Respond to end-user problems based on standard procedures and track incidents and calls accurately.Deliver exceptional customer service with excellent oral and written communication in...


  • Pasay, National Capital Region, Philippines Valeros Business Company Full time

    About Our Ideal CandidateWe are looking for a motivated and results-driven individual to join our team as a Business Support Specialist. As a key player in our customer support team, you will be responsible for providing exceptional customer service and support.

  • IT Specialist

    3 weeks ago


    Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better futureAs an IT Specialist, you will have responsibilities to provide the highest levels of customer experience as a Senior Help Desk Technician and Deskside Technician. The IT Specialist will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment. In...


  • Pasay, National Capital Region, Philippines 1D MANPOWER SERVICES INC. Full time

    **Job Overview:**1D MANPOWER SERVICES INC. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our computer systems and network infrastructure.**Key Responsibilities:Provide technical support and maintain the usability of branch and office units (POS...